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For Companies At a Glance
- Tasks: Answer emergency and non-emergency calls, providing vital support to the public.
- Company: Join the Kent Police team in a dynamic Force Control Room.
- Benefits: Competitive salary, excellent training, and career progression opportunities.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Good communication, typing skills, and familiarity with Microsoft Office.
- Other info: Flexible working hours with weekend and evening shifts.
The predicted salary is between 16400 - 20500 £ per year.
Overview
Location of Role: Maidstone; Salary: £27,492; Contract Type: Permanent; Working Pattern: Mon – Sun; Weekend/Evening Working: Yes
Your voice could make a difference… Contact Handlers play a key role in the front line response for members of the public. As a 999/101 Contact Handler, based at the Force Control Room in Maidstone, you\\\’ll help to provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response.
Responsibilities
- Answer emergency and non-emergency calls from the public and determine the most appropriate response, based at the Force Control Room in Maidstone.
Essential Skills
- familiar with Microsoft Word, Excel and Outlook
- good listening skills
- effective communication skills
- strong typing skills are required to ensure information is collected with speed and accuracy
- professional telephone manner
Training and Benefits
- Excellent training and support
- Skills development
- Competitive salary with progression opportunities
- Staff benefits and rewards
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Kent Contact Handler (Maidstone) employer: Essex Police
Contact Detail:
Essex Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kent Contact Handler (Maidstone)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Contact Handler does, especially the skills needed like effective communication and quick typing. This will help you shine in interviews.
✨Tip Number 2
Practice your listening skills! Since you'll be handling emergency calls, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Don’t underestimate the power of a good first impression! When you get that interview, be professional but also let your personality shine through. They want to see how you’ll fit into their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in Kent.
We think you need these skills to ace Kent Contact Handler (Maidstone)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of a Contact Handler. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional – just like you would when answering a call!
Highlight Relevant Experience: If you've got experience in customer service or handling calls, don’t forget to mention it! We want to see how your background can help you excel as a Contact Handler.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start reviewing it right away!
How to prepare for a job interview at Essex Police
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Contact Handler does. Familiarise yourself with the responsibilities and skills required, especially around handling emergency and non-emergency calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since effective communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past roles or situations. This will show that you can handle calls professionally and efficiently.
✨Brush Up on Your Typing Skills
As strong typing skills are essential, consider doing a quick typing test before your interview. Being able to type quickly and accurately will be crucial when collecting information during calls, so being prepared will give you an edge.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills. Think about how you would respond to various situations that a Contact Handler might encounter. Practising these scenarios will help you feel more confident during the interview.
