Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support frontline officers by processing road traffic offences and public enquiries.
- Company: Join Essex Police, a dedicated team focused on community safety.
- Benefits: Competitive salary, agile working, and opportunities for career progression.
- Why this job: Make a real difference in road safety while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 22100 - 29100 ÂŁ per year.
Roads Policing Process Support Officer (Basildon/Office Based Agile Working)
Location of Role: Basildon
Advert Closing Date: 30/09/2025
Starting Salary: ÂŁ26,106.00(pro-rata for part-time vacancies)
Part/Full Time:Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Essex Police is seeking a dedicated and detail-focused Roads Policing Process Support Officer to join our Roads Policing team. This role provides essential back-office support to frontline officers, ensuring the smooth and efficient processing of road traffic offences and public enquiries. Youâll play a key part in helping to keep our roads safe and supporting justice outcomes.
Key responsibilities:
- Back-Office Support:Provide administrative and process support to frontline Roads Policing officers, including reviewing traffic reports and ensuring accurate documentation.
- Offence Review:View and assess camera-captured offences to determine suitability for prosecution, escalating cases requiring further investigation or involving potential victims of crime.
- Public Interaction:Handle enquiries from members of the public via post, telephone, and email, responding in a professional, fair, and empathetic manner.
- System Proficiency:Develop and maintain working knowledge of all relevant police systems, with a commitment to ongoing learning and refresher training.
- Data Management:Accurately input and retrieve data using police systems, meeting performance targets and working effectively under pressure.
- Case Progression:Conduct checks against process maps, complete escalation reports, and identify trends in offending and victimisation.
- Compliance and Quality:Adhere to Essex Police policies and quality standards, maintaining audit trails and escalating complex issues to protect the force from complaints and claims.
- Legal and Policy Adherence:Complete case files in line with legal and internal requirements, and provide court evidence when necessary.
- Team Collaboration:Participate in service delivery reviews, support process improvements, and assist in the induction and training of new team members.
What we are looking for:
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Confidence in using IT systems and handling sensitive data.
- Commitment to public service and professional integrity.
This is a unique opportunity to contribute to the safety and wellbeing of road users across Essex. Youâll be part of a dedicated team working in a dynamic environment, with opportunities for development and progression.
Working hours:
Full-time, Monday to Friday (Agile Working: 60% Office / 40% Remote).
Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of ÂŁ28,650.00.
Your application for this role will be shortlisted on the content you provide within the âreason for applicationâ question, within the application form itself. CVâs, covering letters or attachments are not included in the shortlist. Within your âreason for applicationâ answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating âApplication Support and Adjustmentsâ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If youâre not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If youâre from the UK you must have lived here continuously for the last three years. This doesnât apply to those serving abroad in the British Armed Forces.
As a Disability Confident Leader we:
- have subjected our Disability Confident self-assessment to externalchallenge and validation
- are taking an active leadership role in encouraging and helping otheremployers on their journey to becoming Disability Confident.
Diversity, Equality and Inclusionare central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.
Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
#J-18808-Ljbffr
Roads Policing Process Support Officer (Basildon/Office Based Agile Working) employer: Essex Police and Kent Police
Contact Detail:
Essex Police and Kent Police Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Roads Policing Process Support Officer (Basildon/Office Based Agile Working)
â¨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your responses during interviews and show that you're genuinely interested in the position.
â¨Tip Number 2
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to the role. This will boost your confidence and help you articulate your thoughts clearly when itâs your turn to shine.
â¨Tip Number 3
Network like a pro! Connect with current or former employees of Essex Police on LinkedIn. They can provide valuable insights about the company culture and the role, plus it shows your enthusiasm for joining the team.
â¨Tip Number 4
Donât forget to apply through our website! Make sure your 'reason for application' is packed with relevant experience and skills. The more detail you provide, the better your chances of getting shortlisted. Weâre rooting for you!
We think you need these skills to ace Roads Policing Process Support Officer (Basildon/Office Based Agile Working)
Some tips for your application đŤĄ
Be Detailed in Your Reason for Application: When filling out the 'reason for application' section, make sure to highlight your relevant experience and skills. We want to see how you fit into the role, so donât hold back on the details!
Stick to the Character Limit: Remember, you've got a 9000 character limit for your application response. Use an online character counter to keep track, as spaces and blank lines count too. We want to see everything youâve got to offer within that limit!
Show Off Your Communication Skills: Since this role involves public interaction, itâs crucial to demonstrate your strong communication skills. Use clear and professional language in your application to reflect how youâd handle enquiries from the public.
Apply Through Our Website: Make sure to submit your application through our website. Itâs the best way to ensure your application gets seen by the right people. Plus, weâre here to support you throughout the process!
How to prepare for a job interview at Essex Police and Kent Police
â¨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Roads Policing Process Support Officer. Familiarise yourself with the key tasks like reviewing traffic reports and handling public enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
â¨Showcase Your Attention to Detail
Since this role requires high accuracy in data management and documentation, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether itâs a project at work or a personal endeavour, highlight how being meticulous helped achieve positive outcomes.
â¨Demonstrate Strong Communication Skills
As you'll be interacting with the public and supporting frontline officers, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and empathetically. You might even want to prepare for common scenarios you could face when dealing with public enquiries.
â¨Prepare for System Proficiency Questions
Since the role involves using police systems, brush up on any relevant IT skills you have. Be ready to discuss your experience with similar systems or your ability to learn new software quickly. If you have specific examples of how you've adapted to new technologies, share those during the interview.
