At a Glance
- Tasks: Handle public enquiries and provide excellent service in a dynamic environment.
- Company: Join Kent Police, a supportive organisation dedicated to community safety.
- Benefits: Starting salary of £25,809 with opportunities for incremental increases.
- Other info: Part-time role with flexible hours and training provided.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and ability to work under pressure.
The predicted salary is between 25809 - 29424 € per year.
Starting Salary: £25,809.00 (pro-rata for part-time vacancies)
Part/Full Time: Part Time
Contract Type: Permanent
Working Pattern: Mon-Fri with occasional evening/weekends
An exciting opportunity has arisen for an individual to undertake the role of Public Enquiry Officer based in Maidstone, Kent. There is a part-time position available averaging 31.45hrs per week. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern within the hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.
This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action. Enquiries can include but are not limited to:
- Taking accurate and detailed reports of crime (either recent or historic)
- Dealing with bail signers
- Sign posting queries to correct agencies
- Dealing with post and deliveries for the station
The successful candidate will be able to demonstrate experience of working with the public, sometimes in a pressurised situation, and of providing a high standard of service delivery. Candidates will be able to provide evidence that supports the ability to treat people with dignity and respect, regardless of the circumstances or situation.
The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public, both individually and with others. They will also be able to make independent decisions and multi-task, inspiring confidence in the public they are helping. It is essential that they also work well as part of a team, including the wider Public Enquiry Department, as well as with all colleagues within Kent Police.
Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best outcomes. The ability to be responsive to continuous change and expectations is also essential, this relates to both the public and the policing environment.
Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar; however, knowledge of police systems such as STORM, Athena and the Police National Computer (PNC) would be an advantage.
This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to the Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.
Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CVs, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria; however, please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters.
All of our posts require a level of vetting and security clearance. During the recruitment process, you will be sent vetting information forms to complete. Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.
Public Enquiry Officer (Maidstone) employer: Essex Police and Kent Police
Kent Police is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With opportunities for incremental salary increases and comprehensive training, staff are empowered to excel in their roles while serving the community in a dynamic environment. The Maidstone location provides a vibrant setting for those looking to make a meaningful impact in public service, with a commitment to inclusivity and respect for all individuals.
Contact Detail:
Essex Police and Kent Police Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Public Enquiry Officer (Maidstone)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your experiences align with what they're looking for. This will help you craft a compelling 'reason for application' that stands out.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios you might face as a Public Enquiry Officer. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Kent Police on LinkedIn. They can provide insider tips and maybe even give you a heads-up on what the interviewers are really looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, make sure to highlight your customer service experience and ability to handle pressure in your application – that's what they want to see!
We think you need these skills to ace Public Enquiry Officer (Maidstone)
Some tips for your application 🫡
Be Detailed in Your Reason for Application:When filling out the 'reason for application' section, make sure to showcase your experience and skills that align with the role. We want to see how you can handle public enquiries and provide top-notch service, so don’t hold back!
Keep an Eye on Character Count:Remember, you've got a limit of 9000 characters for your application response. Use an online character counter to keep track, as spaces and blank lines count too. We want to read everything you have to say, so make every character count!
Showcase Your Customer Service Skills:This role is all about dealing with the public, sometimes under pressure. Highlight any relevant experience you have in customer service, especially in challenging situations. We’re looking for candidates who can inspire confidence and treat everyone with respect.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate, so you’ll be done in no time!
How to prepare for a job interview at Essex Police and Kent Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Enquiry Officer. Familiarise yourself with the types of enquiries you'll be handling and the importance of providing high-quality customer service. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your People Skills
Since this role involves dealing with the public, it's crucial to highlight your experience in customer service. Prepare examples of how you've successfully managed challenging situations or provided excellent service in the past. This will show that you can handle pressure and treat people with dignity and respect.
✨Demonstrate Your Decision-Making Ability
Be ready to discuss instances where you've had to make independent decisions or multi-task effectively. Think of specific examples that illustrate your ability to inspire confidence in others while working under pressure. This will prove that you're capable of taking personal responsibility in a dynamic environment.
✨Prepare for Technical Questions
Since the role requires keyboard skills and familiarity with computer systems, brush up on any relevant software or databases. If you have experience with police systems like STORM or Athena, be sure to mention it. If not, express your willingness to learn and adapt quickly to new technologies.
