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For Companies At a Glance
- Tasks: Answer emergency and non-emergency calls, providing vital support to the public.
- Company: Join Kent Police and be part of a dedicated team serving the community.
- Benefits: Receive excellent training, competitive salary, and opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Familiarity with Microsoft Office and strong typing skills are essential.
- Other info: Open to all backgrounds; equal opportunities employer.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Contact Handlers play a key role in the front line response for members of the public. As a 999/101 Contact Handler, based at the Force Control Room in Maidstone, you will help to provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response.
Location
Coldharbour Police Station. This is based in Aylesford, just off Junction 5 of the M20. If you do not have a driving license, we recommend checking public transport as this is very limited early morning and late nights.
Training
Training will last 11 weeks and is a mix of classroom-based learning and working within the live environment, all of which will take place at our Force Control Room at Coldharbour. However, should this change you will be notified as soon as possible.
Responsibilities
- Answer emergency and non-emergency calls and determine the most appropriate response
- Provide first class service to members of the public
Qualifications
- Familiar with Microsoft Word, Excel and Outlook
- Strong typing skills to ensure information is collected with speed and accuracy
- Professional telephone manner
Benefits
- Excellent training and support
- Competitive salary with progression opportunities
Other information
Kent Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.
Kent Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.
Successful applications will be worked towards an anticipated intake; however, due to operational factors, a place on an intake is not guaranteed and the planned date of your training may change. Please note, we reserve the right to close or extend this position depending on application numbers and the suitability of candidates. Therefore, we would advise you to submit an application as soon as possible.
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Kent Contact Handler (Maidstone) employer: Essex Police and Kent Police
Contact Detail:
Essex Police and Kent Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kent Contact Handler (Maidstone)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Contact Handler does, especially the importance of providing first-class service. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling emergency and non-emergency calls, being clear and professional is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former Contact Handlers on LinkedIn. They can offer insights and tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Kent Police and ready to take on this vital role.
We think you need these skills to ace Kent Contact Handler (Maidstone)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing first-class service to the people of Kent. Share any relevant experiences that highlight your commitment to helping others.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Use bullet points if it helps to break down your qualifications and achievements!
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your familiarity with Microsoft Word, Excel, and Outlook, and showcase your strong typing skills. We want to see how you specifically meet the requirements for the Contact Handler role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows us that you’re tech-savvy and know how to navigate online applications like a pro!
How to prepare for a job interview at Essex Police and Kent Police
✨Know Your Role
Familiarise yourself with the responsibilities of a Contact Handler. Understand what it means to answer emergency and non-emergency calls, and think about how you would handle different scenarios. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Practice Your Communication Skills
Since you'll be dealing with the public, it's crucial to showcase your professional telephone manner. Practise answering calls with a friend or family member, focusing on clarity, empathy, and problem-solving. This will prepare you for the types of conversations you might have in the role.
✨Brush Up on Tech Skills
Make sure you're comfortable using Microsoft Word, Excel, and Outlook. You might be asked about your experience with these tools, so consider doing a quick refresher on their key features. Being tech-savvy will show that you're ready to handle the administrative side of the job.
✨Be Ready for Scenario Questions
Prepare for situational questions that assess your decision-making skills. Think about how you would prioritise calls and respond to emergencies. Having specific examples ready will help you illustrate your thought process and ability to remain calm under pressure.
