Public Enquiry Officer (Folkestone/Canterbury/Margate/Northfleet)

An exciting opportunity has arisen for individuals to undertake the role of Public Enquiry Officer based in various locations in Kent. There is a full-time position available based in Folkestone, and part-time positions available based in Canterbury, Margate and Northfleet. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern with hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.

This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action. Enquiries can include but are not limited to, taking accurate and detailed reports of crime (either recent or historic), dealing with bail signers, sign posting queries to correct agencies, as well as dealing with post and deliveries for the station.

The successful candidate will be able to demonstrate experience of working with the public, sometimes in a pressurised situation, and of providing a high standard of service delivery. Candidates will be able to provide evidence that supports the ability to treat people with dignity and respect, regardless of the circumstances or situation. The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public, both individually and with others.

The successful candidate will also be able to make independent decisions and multi-task, inspiring confidence in the public they are helping. It is essential that they also work well as part of a team, including the wider Public Enquiry Department, as well as with all colleagues within Kent Police. Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best outcomes. The ability to be responsive to continuous change and expectations is also essential, this relates to both the public and the policing environment.

Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar, however knowledge of Police Systems such as STORM, Athena and the Police National Computer (PNC) would be an advantage. This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment.

If you require more information about the role, please contact Lorraine Blackman at 07964 112093, Alison Brenton-Bowes at 07801 888669, or Samantha Oatway at 07772 226018.

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00. Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CVs, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete. Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.