Administration Officer - Secondment

Overview

To work as a member of the Administration service ensuring that a high quality and efficient service is provided at all times.

Responsibilities include patient data management on SystmOne and operating a centralised administration service to support clinical services and functions within the Trust\'s localities. The Administration Officer will ensure the timely and accurate recording of all activity across services using trust information systems. The post holder will require a team approach to ensure cover for absence across all services/locations and may be required to relocate to provide cover.

Responsibilities

• Patient data management on SystmOne.
• Maintain smooth running of the office, including stationery audits.
• Telephone support, receiving and making calls to patients including making appointments on SystmOne and handling general queries relating to appointments.
• Operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust\'s localities.
• Ensure the timely and accurate recording of all activity across services using trust information systems.
• Provide cover across all services/locations as part of a team approach and be prepared to relocate to provide cover when required.

Working for our organisation

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff\'s hard work and dedication.

Requirements and expectations

• Be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms; additional training will be provided.
• Proficient with knowledge of Patient Records management, supporting new users and instructing them as necessary; use knowledge and experience to meet the needs of clinical teams by completing non-routine tasks daily.
• Operate the Trust\'s central telephony systems.
• Ensure all referrals are actioned and processed in a timely manner.
• Answer incoming phone calls and handle them to minimise waiting times.
• Flexibly cover across Rochford Hospital and Kingsley centre as required (notice given in advance).
• Include professional references with business contact information covering the last three years of employment history as part of the application.
• As a new employee, you are responsible for incurring the cost of your initial DBS check relevant to your post; deduction from first salary will apply.

Equality, safety and pre-employment

• Our Trust is an Equal Opportunities Employer. We welcome applications from people with experience of using mental health services and are supportive of applicants with disabilities. Contact the Recruitment Department for accessible formats if needed.
• The Trust may require vaccinations under regulatory requirements and pre-employment checks may include safeguarding processes.
• The Trust has safeguarding commitments and safer recruitment processes for staff working with children, young people and vulnerable adults.

Additional information

• We are looking for an experienced candidate with excellent administration, interpersonal and organisational skills. Computer literacy with MS Word and Excel; training on PARIS and other internal systems provided. PARIS experience is advantageous.
• Positive and compassionate approach to supporting patient care. The role includes telephone calls from patients.
• Successful candidates will work professionally, efficiently, and respond in a friendly manner. Ability to build effective working relationships and be flexible.
• Career development opportunities in the NHS for a self-motivated and enthusiastic individual.

Organisation and benefits

• Our Trust cares for more than 100,000 patients across community health, mental health and learning disability services in Essex and parts of Bedfordshire and Suffolk.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension up to 14.5% of pensionable pay.
• Staff discounts including Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us.
• Season ticket loans (interest-free) for travel to and from work.
• Work bank shifts available to supplement income and development of skills; flexible working from day one for most roles.

Note

The Trust is an Equal Opportunities Employer and is recognised for various awards and commitments, including Veteran Aware status and Disability Confident leadership. Details provided in the original description are retained where relevant for pre-employment checks and safeguarding commitments.