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For Companies At a Glance
- Tasks: Provide friendly reception and admin support while helping vulnerable patients.
- Company: Join EPUT, a supportive Trust dedicated to mental health services.
- Benefits: Gain valuable experience, develop skills, and work in a caring environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a difference in people's lives while building your career.
- Qualifications: Experience with mental health services and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
An exciting opportunity to join EPUT as a Receptionist/Administration Officer. The role is based at Warrior House, Southend and involves reception and administrative duties across multiple sites and our Rochford Hub.
Responsibilities
- Face‑to‑face and telephone contact with vulnerable patients, including making and taking patient telephone calls.
- Providing professional, friendly and efficient reception services at all Trust sites.
- Handling queries from multidisciplinary clinical staff, service users and managers in a polite and efficient manner.
- Maintaining strict confidentiality and recording accurate messages for follow‑up according to department guidelines.
- Admin support: covering email inboxes, completing MDT minutes, preparing letters and general duties.
- Petty cash reconciliation as a day‑to‑day key task.
- Ensuring compliance with safety and safeguarding commitments, including safer recruitment processes.
Qualifications
- Experience of using mental health services.
- Excellent numeracy, attention to detail and high level of organisational and communication skills.
- Demonstrated ability to build effective working relationships and approachable, accessible with a flexible approach to work.
- Valid DBS check (cost borne by employee).
Equal Opportunities
Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services and we encourage people with a disability to apply. If you require application material in another format, please contact Recruitment at 01375 364513 or email [email protected].
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Administration Assistant/ Receptionist employer: Essex Partnership University NHS Foundation Trust
Contact Detail:
Essex Partnership University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant/ Receptionist
✨Tip Number 1
Get to know the company! Research EPUT and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves face-to-face and telephone contact with patients, it’s crucial to be clear and friendly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and might even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job postings and updates directly from us at StudySmarter.
We think you need these skills to ace Administration Assistant/ Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and reception roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational and communication abilities!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Essex Partnership University NHS Foundation Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Assistant/Receptionist. Familiarise yourself with the key tasks mentioned in the job description, like handling patient calls and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves face-to-face and telephone contact with patients and staff, practice your communication skills. You might want to role-play common scenarios, such as answering a phone call or dealing with a query. This will help you convey professionalism and friendliness during the interview.
✨Showcase Your Organisational Skills
Highlight your organisational abilities by preparing examples of how you've managed multiple tasks in previous roles. Discuss your experience with email management, minute-taking, or any administrative duties that demonstrate your attention to detail and ability to stay organised under pressure.
✨Emphasise Your Empathy and Approachability
Given the nature of the role, it's crucial to show that you can build effective working relationships, especially with vulnerable patients. Share experiences where you've demonstrated empathy and approachability, whether in a professional setting or through volunteer work. This will resonate well with the interviewers.