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- Tasks: Support clinical teams with admin tasks, greet service users, and manage calls and emails.
- Company: Join Herrick House in Colchester, a compassionate NHS Trust dedicated to patient care.
- Benefits: Enjoy flexible working, NHS discounts, training opportunities, and a scheme for buying/selling annual leave.
- Why this job: Make a real impact in patient care while developing your skills in a supportive environment.
- Qualifications: Must be computer literate with experience in Microsoft Word, Excel, and Outlook.
- Other info: Full training provided; flexible working options available from day one.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to recruit a permanent Administration Assistant at Herrick House, Colchester. We are seeking someone with the ability and confidence to use their own initiative and prioritize tasks. The ideal candidate must possess excellent communication skills and relevant administrative experience, be flexible, and have attention to detail.
The role involves supporting our clinical colleagues with administrative tasks, providing front-line support face-to-face and over the telephone. It may require traveling to various sites within North East Essex to offer administrative support to our services and receptions.
The working hours are Monday to Friday, 9 am to 5 pm. We offer support, supervision, training, and opportunities for personal development. Candidates should be computer literate with experience in Microsoft Word, Excel, and Outlook. Full training on our systems will be provided.
We are looking for someone with a positive and compassionate approach to supporting patient care. The role includes handling telephone calls and face-to-face contact with patients, which can sometimes be distressing due to the nature of our services.
Main responsibilities include, but are not limited to:
- Greeting service users and professionals
- Answering calls and monitoring emails
- Ordering, booking appointments and transport
- Updating clinical systems
- Covering reception when required
- General administrative duties to the Clinical Teams
Proficiency in Microsoft packages is essential; full training on our database system will be provided. The role involves working collaboratively as part of a team and independently on occasions.
We value staff who share our Trust values of Care, Learn, and Empower. In return, we offer various benefits and development opportunities, including:
- Season Ticket Loans
- NHS staff discounts
- Excellent training facilities
- Buying and Selling annual leave scheme
- Opportunities to work bank shifts and gain experience in other areas
- Salary Sacrifice schemes, including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports flexible working arrangements, and staff are encouraged to discuss options with the recruiting manager. If appointed, you can apply for flexible working from day one. Our NHS staff bank allows staff to take on additional shifts at our hospitals and community settings, with all permanent staff automatically enrolled, though participation is voluntary.
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Administration Assistant employer: Essex Partnership University NHS Foundation Trust
Contact Detail:
Essex Partnership University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of greeting service users, handling calls, and updating clinical systems will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively interacted with clients or colleagues in previous roles. This will highlight your ability to handle potentially distressing situations with compassion and professionalism.
✨Tip Number 3
Research the Trust's values of Care, Learn, and Empower, and think about how your personal values align with them. Be ready to discuss this alignment in your conversations, as cultural fit is often just as important as skills.
✨Tip Number 4
If possible, visit Herrick House or similar environments to get a feel for the workplace culture. This can provide you with insights that will help you tailor your approach and questions during the interview process.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills, particularly in communication and Microsoft Office applications. Use specific examples that demonstrate your ability to prioritise tasks and work independently.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the values of the Trust. Emphasise your positive and compassionate approach to patient care, and mention any relevant experiences that showcase your initiative and attention to detail.
Showcase Your Communication Skills: Since the role involves face-to-face and telephone interactions, ensure your application reflects strong communication skills. You might include examples of how you've effectively handled difficult situations or provided excellent customer service in previous roles.
Highlight Flexibility and Teamwork: Mention your ability to adapt to different situations and work collaboratively with others. Provide examples of how you've successfully contributed to a team environment or managed multiple responsibilities in a previous job.
How to prepare for a job interview at Essex Partnership University NHS Foundation Trust
✨Showcase Your Communication Skills
Since the role involves a lot of interaction with patients and colleagues, it's crucial to demonstrate your excellent communication skills during the interview. Be prepared to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Your Administrative Experience
Make sure to bring up any relevant administrative experience you have. Discuss specific tasks you've handled, such as managing appointments or using Microsoft Office tools, to show that you're well-equipped for the responsibilities of the role.
✨Demonstrate Flexibility and Initiative
The job requires someone who can prioritise tasks and adapt to changing situations. Share examples from your past where you've successfully managed multiple responsibilities or adapted to new challenges, showcasing your ability to use your initiative.
✨Emphasise Your Compassionate Approach
Given the nature of the services provided, it's important to convey your positive and compassionate approach to patient care. Prepare to discuss how you've supported individuals in distressing situations and how you maintain professionalism while being empathetic.
