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- Tasks: Join the Traffic Summons Team and manage cases related to road traffic incidents.
- Company: Kent Police, a supportive and inclusive workplace.
- Benefits: Starting salary of £25,809, flexible working, and career development opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
- Other info: Work from home with occasional visits to Ashford Police Station.
The predicted salary is between 25809 - 28909 £ per year.
Location of Role: Ashford
Advert Closing Date: 10/02/2026
Starting Salary: £25,809.00 (pro‑ratio for part‑time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon‑Fri
Weekend/Evening Working: No
Overview
An exciting opportunity has arisen for a Caseworker to join the Traffic Summons Team, based at Ashford Police Station. This is a varied and challenging role in which you will be responsible for carrying out a wide range of administrative duties relating to road traffic collisions and traffic offence allegations.
Responsibilities
- Collect evidence from victims and witnesses.
- Liaise closely with reporting officers and carry out further enquiries to ensure all relevant evidence is gathered.
- Progress cases within statutory time limits and keep victims and witnesses informed and updated throughout the process.
- Plan and prioritise workload to ensure deadlines are consistently met.
- Make and receive internal and external telephone calls with confidence.
- Communicate daily with members of the public, defendants, victims, witnesses, police officers, court staff and CPS officials.
Requirements
- Strong team player, receptive to change and able to work effectively in a fast‑paced environment.
- Highly organised with the ability to plan and prioritise workload.
- Excellent keyboard skills and a high standard of customer service.
- Excellent communication skills and confidence in making and receiving both internal and external telephone calls.
- Experience of using a broad range of computer applications would be advantageous.
- Ability to identify opportunities to improve working processes and influence best practice.
Working Hours & Placement
The role offers flexibility in terms of place of work, including working from home. Where home working is agreed, you will be required to attend the designated Team Zone at Ashford Police Station on average one or two days per week, as agreed with the line manager.
Application & Contact
For further information about this role, please contact Sue Weston, Traffic Summons manager - sue.weston@kent.police.uk
Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.
If you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.
Traffic Summons Caseworker (Home Based/Ashford) employer: Essex & Kent Police
Contact Detail:
Essex & Kent Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Summons Caseworker (Home Based/Ashford)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Traffic Summons Caseworker. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various people, including victims and police officers, it’s crucial to sound confident and clear. Try mock interviews with friends or family to polish your delivery.
✨Tip Number 3
Show off your organisational skills! Think about how you would manage multiple cases and deadlines. Be ready to share examples of how you've successfully prioritised tasks in the past during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Traffic Summons Caseworker (Home Based/Ashford)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Traffic Summons Caseworker. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of communication with various stakeholders, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and don’t forget to mention any experience you have in dealing with the public or handling sensitive information.
Highlight Your Organisational Skills: Being highly organised is key for this position. In your application, give examples of how you’ve successfully managed your workload and met deadlines in previous roles. We love to see candidates who can juggle multiple tasks effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the necessary details there to help you along the way!
How to prepare for a job interview at Essex & Kent Police
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Traffic Summons Caseworker. Familiarise yourself with the types of cases you'll be handling and the importance of collecting evidence from victims and witnesses. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will showcase your confidence in making and receiving calls, which is crucial for the job.
✨Demonstrate Organisational Skills
Be ready to discuss how you plan and prioritise your workload. Think of specific instances where you successfully managed multiple tasks under tight deadlines. This will highlight your ability to stay organised in a fast-paced environment, which is key for this position.
✨Emphasise Teamwork and Adaptability
As a strong team player, share experiences that illustrate your ability to work collaboratively and adapt to change. Highlight any instances where you identified opportunities to improve processes or influence best practices within a team setting. This will show that you're not just a good fit for the role, but also for the team.