At a Glance
- Tasks: Assist the public with enquiries and manage crime reports in a dynamic environment.
- Company: Join Kent Police, a supportive team dedicated to serving the community.
- Benefits: Flexible working hours, training opportunities, and a chance to make a difference.
- Other info: Opportunities for career growth and development within the police force.
- Why this job: Be the first point of contact for the public and help solve real issues.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for individuals to undertake the role of Public Enquiry Officer based in East Kent. The role is available on a full‑time basis in Folkestone and on a part‑time basis in Margate, with a rotating 4‑week schedule covering other stations. The working hours are 0900‑1700, with occasional weekend duties and possible travel outside the division.
Responsibilities:
- Deal with a wide variety of enquiries from members of the public, colleagues and partner agencies.
- Take relevant and detailed reports for further investigation and disseminate to appropriate departments or agencies.
- Collect accurate and detailed crime reports, both recent and historic.
- Manage bail signers and signpost queries to the correct agencies.
- Handle post and deliveries for the station.
Qualifications and Skills:
- Experience working with the public, including in pressurised situations.
- Ability to treat people with dignity and respect, regardless of circumstances.
- Strong personal responsibility for delivering high‑standard service to the public.
- Independent decision‑making and multitasking skills, inspiring confidence in the public.
- Effective teamwork within the Public Enquiry Department and wider Kent Police.
- Knowledge and experience of customer service delivery and following policy and protocols.
- Adaptability to continuous change and shifting expectations.
- Keyboard skills and proficiency with computer systems; training provided for unfamiliar databases.
- Desirable: familiarity with Police systems such as STORM, Athena and PNC.
- UK resident with continuous living in the UK for the last three years.
EEO Statement: Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion, belief, sexual orientation, sex, or employment status.
Public Enquiry Officer (Margate/Folkestone) employer: Essex & Kent Police
Kent Police offers a rewarding and dynamic work environment for Public Enquiry Officers in East Kent, where employees are valued for their commitment to serving the community. With a strong emphasis on teamwork, professional development, and respect for diversity, staff enjoy opportunities for growth and training while contributing to public safety. The flexible working arrangements in Folkestone and Margate, along with a supportive culture, make this an excellent employer for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Public Enquiry Officer (Margate/Folkestone)
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Essex & Kent Police, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Essex & Kent Police and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Public Enquiry Officer (Margate/Folkestone)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Essex & Kent Police and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Essex & Kent Police
✨Get to Know Public Sector Values
Before your interview with Essex & Kent Police, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Essex & Kent Police.
