At a Glance
- Tasks: Assist the public with enquiries and provide excellent customer service in a policing environment.
- Company: Join Kent Police, a supportive organisation dedicated to community safety.
- Benefits: Competitive salary, flexible part-time hours, and opportunities for career progression.
- Other info: Dynamic role with training provided and a welcoming team atmosphere.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25809 - 29424 € per year.
Location of Role: Maidstone
Advert Closing Date: 02/04/2026
Starting Salary: £25,809.00 (pro-rata for part-time vacancies)
Part/Full Time: Part Time
Contract Type: Permanent
Working Pattern: Mon-Fri with occasional evening/weekends
Weekend/Evening Working: No
An exciting opportunity has arisen for an individual to undertake the role of Public Enquiry Officer based in Maidstone, Kent. There is a part-time position available averaging 31.45hrs per week. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern within the hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.
This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action. Enquiries can include but are not limited to, taking accurate and detailed reports of crime (either recent or historic), dealing with bail signers, sign posting queries to correct agencies, as well as dealing with post and deliveries for the station.
The successful candidate will be able to demonstrate experience of working with the public, sometimes in a pressurised situation, and of providing a high standard of service delivery. Candidates will be able to provide evidence that supports the ability to treat people with dignity and respect, regardless of the circumstances or situation. The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public, both individually and with others.
The successful candidate will also be able to make independent decisions and multi-task, inspiring confidence in the public they are helping. It is essential that they also work well as part of a team, including the wider Public Enquiry Department, as well as with all colleagues within Kent Police. Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best outcomes. The ability to be responsive to continuous change and expectations is also essential, this relates to both the public and the policing environment.
Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar, however knowledge of police systems such as STORM, Athena and the Police National Computer (PNC) would be an advantage.
This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.
Public Enquiry Officer - Part-Time Policing Support in Maidstone employer: Essex & Kent Police
Kent Police is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to providing high-quality service to the public, employees benefit from ongoing training opportunities and incremental salary increases, fostering a rewarding career path in a dynamic environment. Located in Maidstone, this role allows for meaningful engagement with the community while being part of a dedicated team that values respect and dignity in all interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Public Enquiry Officer - Part-Time Policing Support in Maidstone
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your experiences align with what they're looking for. This will help you stand out when you get the chance to chat with them.
✨Tip Number 2
Practice your people skills! Since this role involves dealing with the public, it’s crucial to show that you can handle enquiries calmly and professionally. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and the work culture. They might share valuable insights that could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant skills and experiences in the reason for application section to catch their attention.
We think you need these skills to ace Public Enquiry Officer - Part-Time Policing Support in Maidstone
Some tips for your application 🫡
Show Us Your Experience:When filling out the reason for application question, make sure to highlight your experience working with the public. We want to see how you've handled challenging situations and provided excellent service.
Be Detailed and Specific:Don’t hold back! Use the full character limit to give us a clear picture of your skills and abilities. The more detail you provide, the better we can assess your fit for the role.
Know the Role Inside Out:Read through the job description carefully and tailor your application to match the criteria. We’re looking for candidates who understand what it takes to be a Public Enquiry Officer.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way to ensure we receive all your information correctly and can process your application smoothly.
How to prepare for a job interview at Essex & Kent Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Public Enquiry Officer. Familiarise yourself with the types of enquiries you might handle and the importance of providing excellent customer service, especially in pressurised situations.
✨Showcase Your People Skills
This role requires dealing with the public and colleagues alike. Prepare examples from your past experiences where you've successfully managed difficult interactions or provided exceptional service. Highlight how you treat everyone with dignity and respect, no matter the circumstances.
✨Demonstrate Decision-Making Abilities
Be ready to discuss situations where you've had to make independent decisions. Think of examples that showcase your ability to multi-task and inspire confidence in others, as these are key traits for the role.
✨Brush Up on Tech Skills
Since you'll need to use various computer systems, it’s a good idea to mention any relevant experience you have with police systems like STORM or Athena. If you're not familiar with them, express your willingness to learn and adapt quickly to new technologies.
