At a Glance
- Tasks: Manage complaints, respond to emails, and support the complaints review process.
- Company: Join Kent Police HQ and be part of a vital team.
- Benefits: Starting salary of £25,809, flexible working, and career progression opportunities.
- Other info: Flexible work options with a supportive team environment.
- Why this job: Make a difference in your community while developing valuable administrative skills.
- Qualifications: Previous admin experience and proficiency in IT programs required.
The predicted salary is between 25809 - 29424 £ per year.
Location of Role: Maidstone
Advert Closing Date: 15/07/2026
Starting Salary: £25,809.00 (pro-rata for part-time vacancies)
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
Job Overview: An exciting opportunity has arisen to undertake the role of Administration Assistant for the Professional Standards Complaints Department based at the Kent Police HQ, Sutton Road, Maidstone.
Responsibilities:
- Create and close complaints.
- Answer emails and respond to voicemails.
- Read and scan post.
- Send outcome documents to complainants.
- Provide supporting documents to the Independent Office of Police Complaints (IOPC) or the Office of the Police and Crime Commissioner (OPCC) to assist with complaint reviews.
- Maintain knowledge of complaints and misconduct regulations.
- Understand roles of IOPC and OPCC and responsibilities under Statutory Guidance of Complaints.
- Understand management of Police Information and data protection.
- Apply Code of Ethics and Standards of Professional Behaviour.
Qualifications and Experience:
- Previous administrative experience in a fast-paced environment.
- Proficient use of IT programs such as Centurion, Word, Excel, Outlook, and Teams.
- Strong organisational and prioritisation skills.
- Team player, able to work within small and large teams.
- UK residence with at least 3 years continuous living time, free from restrictions with indefinite leave to remain. British Armed Forces abroad exempt.
Working Flexibility: The role offers flexibility in terms of place of work, including the potential to work from home. Successful candidates will be required to attend a designated 'Team Zone' one or two days a week as agreed with the line manager.
Salary and Progression: Starting salary of £25,809.00, with incremental increases within the salary band, rising to a maximum of £29,424.00.
Equal Opportunity: Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
