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- Tasks: Assist the public with enquiries and provide excellent customer service.
- Company: Join Kent Police, a supportive and inclusive organisation.
- Benefits: Starting salary of £25,809, with opportunities for incremental increases.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and ability to handle pressure.
- Other info: Part-time role with flexible hours and training provided.
The predicted salary is between 25809 - 29424 £ per year.
Location of Role: Maidstone
Advert Closing Date: 02/04/2026
Starting Salary: £25,809.00 (pro-rata for part-time vacancies)
Part/Full Time: Part Time
Contract Type: Permanent
Working Pattern: Mon-Fri with occasional evening/weekends
An exciting opportunity has arisen for an individual to undertake the role of Public Enquiry Officer based in Maidstone, Kent. There is a part-time position available averaging 31.45hrs per week. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern within the hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.
This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action. Enquiries can include but are not limited to:
- Taking accurate and detailed reports of crime (either recent or historic)
- Dealing with bail signers
- Sign posting queries to correct agencies
- Dealing with post and deliveries for the station
The successful candidate will be able to demonstrate experience of working with the public, sometimes in a pressurised situation, and of providing a high standard of service delivery. Candidates will be able to provide evidence that supports the ability to treat people with dignity and respect, regardless of the circumstances or situation.
The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public, both individually and with others. They will also be able to make independent decisions and multi-task, inspiring confidence in the public they are helping. It is essential that they also work well as part of a team, including the wider Public Enquiry Department, as well as with all colleagues within Kent Police.
Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best outcomes. The ability to be responsive to continuous change and expectations is also essential, this relates to both the public and the policing environment.
Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar; however, knowledge of police systems such as STORM, Athena and the Police National Computer (PNC) would be an advantage.
This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete. Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process.
Public Enquiry Officer (Maidstone) in Kent employer: Essex & Kent Police
Contact Detail:
Essex & Kent Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Officer (Maidstone) in Kent
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your experience aligns with what they're looking for. This will help you stand out when you get the chance to chat with them.
✨Tip Number 2
Practice your people skills! Since this role involves dealing with the public, it’s crucial to show that you can handle enquiries calmly and professionally. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and the work culture. They might even give you a heads-up on what the interviewers are really looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to highlight your relevant skills and experiences in the reason for application section to catch their eye.
We think you need these skills to ace Public Enquiry Officer (Maidstone) in Kent
Some tips for your application 🫡
Show Off Your Experience: When filling out the reason for application, make sure to highlight your experience working with the public. We want to see how you've handled challenging situations and provided top-notch service, so don’t hold back!
Be Detailed and Specific: You’ve got 9000 characters to play with, so use them wisely! The more detail you provide about your skills and abilities that match the job criteria, the better. Remember, this is your chance to shine, so make every word count!
Know Your Systems: If you have experience with police systems like STORM or Athena, mention it! Even if you’re not familiar with them, showing that you understand the importance of computer systems in this role will impress us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re here to support you throughout the process, so reach out if you need any help!
How to prepare for a job interview at Essex & Kent Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Enquiry Officer. Familiarise yourself with the types of enquiries you'll be handling and the importance of providing high-quality customer service. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your People Skills
Since this role involves dealing with the public, be prepared to share examples of your experience in customer service. Think of situations where you've successfully managed difficult interactions or provided support under pressure. Highlighting these experiences will show that you can handle the challenges of the job.
✨Demonstrate Your Decision-Making Ability
The ability to make independent decisions is crucial for this position. Prepare to discuss scenarios where you've had to think on your feet and make quick, effective choices. This will illustrate your capability to inspire confidence in those you assist.
✨Be Ready for Technical Questions
As the role requires keyboard skills and familiarity with computer systems, brush up on any relevant software or databases. If you have experience with police systems like STORM or Athena, be sure to mention it. If not, express your willingness to learn and adapt quickly to new technologies.