At a Glance
- Tasks: Provide on-site IT support to Police Officers and staff across Kent.
- Company: Join Kent Police's dedicated IT Field Operations team.
- Benefits: Starting salary of £30,879 with opportunities for growth.
- Other info: Dynamic role with significant driving and hands-on technical support.
- Why this job: Make a real difference by supporting frontline officers with essential IT solutions.
- Qualifications: Passion for IT, effective communication skills, and a valid UK driving licence required.
The predicted salary is between 30879 - 35802 £ per year.
An opportunity to join our customer focused technical IT Field Operations team, working across a wide range of technologies and applications on the Windows 11 Operating Systems. Gaining wide exposure to the latest laptop and desktop hardware and software, Video Conferencing Solutions and supporting Police Officer, Staff and Volunteers across Kent.
The IT Field Operations team provide IT support for Windows based workstations, laptops and their peripherals alongside bespoke Policing hardware and software and MS Teams Video Conferencing solutions. Providing mobile IT support across the County. The current vacancy is to support all Kent Police sites across the county.
As a Field Operations Engineer, day to day duties will involve a significant amount of driving, attending Police Stations and other sites across the county to provide on‑site, face‑to‑face IT support to Police Officers and Staff. Ensuring they have the necessary IT equipment to enable them to perform their duties. Therefore, a full valid manual UK driving licence is required for the role along with the ability to work both alone (remotely) as well as part of a team.
The role also entails providing support at our office drop‑in repair centre, located at Coldharbour Police Station Aylesford Kent, as well as IT equipment moves and changes around the County, which involves manual handling of IT and video conferencing equipment. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease, and to be able to work through their technical requirements, installations and repairs.
We are looking for an adaptable, self‑motivated, and enthusiastic person to join this hard‑working Field Operations team. Ideally someone who has worked within an IT operations environment previously, preferably within a similar support role with CompTIA A+ accreditation (or similar), however if you do not have this prior experience but do have a passion for IT, please tell us about any alternative experience or academic learning in IT that you have.
The ability to support Microsoft products, in particular Windows 11, is key for the role and an aptitude to learn appropriate technical skills quickly, as well as the ability to work alone (remotely) and as part of a team.
Qualifications & Requirements
Please provide evidence of the following essential skills in your letter of application:
- Effective Communication skills, preferably gained within a customer service environment, as well as a good standard of English.
- Your ability to work with others to effectively interact, cooperate, collaborate and manage conflicts with other people to complete tasks and achieve shared goals.
- Your working knowledge of desktop and laptop hardware and diagnostic skills, as well as your understanding of the principles of ITIL in a support services arena.
- Any working knowledge of Microsoft Windows 11 operating systems as well as knowledge of Microsoft Office applications.
- The ability to work within a fast paced, and pressurised environment as well as the ability to work remotely with tight timescales, prioritise your workloads and use own initiative.
- A valid UK driver's license.
Please also evidence if you have any knowledge or understanding of the following desirable areas in your application for this role:
- Any basic awareness and understanding of Microsoft Active Directory and networking.
- Any diagnostic and hardware skills regarding AV (Video conference) equipment and printer / MFD devices.
- SharePoint and Office 365 awareness.
Working Conditions & Benefits
Salary: £30,879.00, incrementally increasing up to £35,802.00. Contract Type: Permanent. Working Pattern: Mon‑Fri, with occasional outside core hours. Driver's Licence: Valid UK manual licence required. Driving: Significant driving across Kent and occasional visits to Essex sites.
Contact & Application
If you have any questions please contact Ashley Steel: Ashley.Steel@kent.police.uk. For further support or information regarding this position, email recruitment.business.services@ecis.police.uk or call 01245 452833.
Equal Opportunity Statement
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Essex Police is a Disability Confident Leader, we have subjected our Disability Confident self‑assessment to external challenge and validation and are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.
If you are not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. If you're from the UK, you must have lived here continuously for the last three years.
EUC Field Operations Engineer (Coldharbour) in Grantham employer: Essex & Kent Police
Essex & Kent Police is an excellent employer, offering a supportive work culture that values teamwork and professional development. Located at the Kent Police HQ in Maidstone, employees benefit from competitive salaries, opportunities for career progression, and a commitment to maintaining high standards in public service. Join us to make a meaningful impact in your community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Field Operations Engineer (Coldharbour) in Grantham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Essex & Kent Police values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Essex & Kent Police might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Essex & Kent Police
Let's not forget to apply directly through the Essex & Kent Police website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUC Field Operations Engineer (Coldharbour) in Grantham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Essex & Kent Police.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Essex & Kent Police. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Essex & Kent Police
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
