At a Glance
- Tasks: Administer and process information applications under data protection laws.
- Company: Essex Police, committed to diversity and inclusion.
- Benefits: Starting salary of £30,333, flexible home working, and career development.
- Other info: Join a supportive team with excellent growth opportunities in a dynamic environment.
- Why this job: Make a real difference by handling sensitive information and supporting the community.
- Qualifications: Strong research skills, critical analysis, and customer service experience required.
The predicted salary is between 30333 - 30333 £ per year.
Location of Role: Chelmsford
Advert Closing Date: 05/08/2026
Starting Salary: £30,333.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
Applicants are invited to apply for the role of Information Officer, within the Information Management Department, Continuous Improvement & Analytics Directorate, reporting to a Higher Information Officer overseen by the Information Rights Managers. The post is based in the department's Information Rights Team at Essex Police Headquarters, in Chelmsford. At this time the team are predominantly working from home as the Home-based Agile working 80/20 typology (80% at home).
The main duties associated with the role are administering and processing information applications received by Essex Police under the Data Protection Act 2018, UK GDPR, Freedom of Information Act 2000 and from the Family Courts. The post holder will log applications, conduct research across Essex Police IT systems and departments, and collate and compile relevant information held. They will then review that information, editing it as necessary, before disclosing it to applicants in accordance with legal requirements. The role requires maintaining logs to ensure an evidential audit trail of the decision-making process is recorded.
The subject matter researched may involve disturbing material relating to vulnerable victims and the post holder will have to review and assess for possible disclosure. The role requires assessing media such as body worn video, CCTV and interviews for release applying redaction where necessary.
In addition, the post holder will provide advice and guidance to members of the public, colleagues within Essex Police, and a range of partners (i.e. local authorities etc.) in relation to wider data protection and freedom of information matters - mainly centred around disclosure of information.
In the 'reasons for application' section of the application form, applicants are required to evidence the following essential skills/experience:
- Researching, collating and assessing information from a range of sources.
- Ability to critically analyse information and make sound decisions.
- Demonstrate resilience, good time management to work to, and meet, tight deadlines both individually and collaboratively as a member of a team.
- Treating others with respect, tolerance and compassion, whilst communicating calmly in clear and simple language.
- Relevant work experience within a customer services environment requiring good interpersonal skills.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.
As a Disability Confident Leader we:
- Have subjected our Disability Confident self-assessment to external challenge and validation.
- Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.
Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.
Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
Information Officer (Headquarters, Chelmsford) employer: Essex & Kent Police
Essex & Kent Police is an excellent employer, offering a supportive work culture that values teamwork and professional development. Located at the Kent Police HQ in Maidstone, employees benefit from competitive salaries, opportunities for career progression, and a commitment to maintaining high standards in public service. Join us to make a meaningful impact in your community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Information Officer (Headquarters, Chelmsford)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Essex & Kent Police. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Essex & Kent Police before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Information Officer (Headquarters, Chelmsford)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Essex & Kent Police:Your cover letter is your chance to shine! Tell us why you want to work at Essex & Kent Police specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Essex & Kent Police!
How to prepare for a job interview at Essex & Kent Police
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
