At a Glance
- Tasks: Manage vehicle bookings and customer enquiries in a busy workshop environment.
- Company: Join Kent Police Transport Services in Canterbury, a vital part of the community.
- Benefits: Starting salary of £25,809, with potential increases and a supportive work culture.
- Other info: Permanent part-time role with no weekend or evening shifts.
- Why this job: Be the first point of contact and make a difference in fleet operations.
- Qualifications: Strong admin and customer service skills; experience in automotive is a plus.
The predicted salary is between 26100 - 31900 £ per year.
Location of Role: Canterbury
Advert Closing Date: 31/08/2026
Starting Salary: £25,809.00 (pro-rata for part-time vacancies)
Part/Full Time: Part Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
We are recruiting for a Transport Services Receptionist to join Kent Police Transport Services at Nackington Workshop, Canterbury. This is a key administrative role supporting the efficient operation of a busy vehicle workshop and helping to maintain the high standards of service provided to our internal customers. Acting as a first point of contact, you will manage vehicle bookings, customer enquiries, workshop administration and the accurate maintenance of fleet records and documentation.
Working closely with workshop staff, team leaders and Transport Services colleagues, you will ensure that vehicle information is recorded accurately, documentation is processed efficiently and customers receive a professional and responsive service. The role also involves updating fleet management systems, handling telephone and email enquiries and supporting the day-to-day administrative functions of the workshop.
We are looking for a well-organised individual with strong administrative and customer service skills, excellent attention to detail and the ability to work effectively in a fast-paced environment. Experience within a vehicle fleet, workshop, service reception or automotive environment would be advantageous, together with experience using fleet or workshop management systems and a basic understanding of vehicle servicing and maintenance processes.
Reporting to the Reception Team Leader, this role plays an important part in supporting fleet operations and helping to ensure Transport Services continues to deliver an effective service to Kent Police.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.
Transport Service Receptionist (Canterbury) employer: Essex & Kent Police
Essex & Kent Police is an excellent employer, offering a supportive work culture that values teamwork and professional development. Located at the Kent Police HQ in Maidstone, employees benefit from competitive salaries, opportunities for career progression, and a commitment to maintaining high standards in public service. Join us to make a meaningful impact in your community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Service Receptionist (Canterbury)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Essex & Kent Police and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Essex & Kent Police and let us see your personality shine through!
We think you need these skills to ace Transport Service Receptionist (Canterbury)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Essex & Kent Police.
Get Familiar with Our Brand:Before applying, take some time to learn about Essex & Kent Police and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Essex & Kent Police
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Essex & Kent Police.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Essex & Kent Police will surely appreciate.
