Public Enquiry Officer (Folkestone/Canterbury/Margate/Northfleet)

Location of Role: Northfleet, Canterbury, Folkestone, Margate.

Advert Closing Date: 12/02/2026.

Starting Salary: £25,809.00 (pro-rata for part-time vacancies).

Part/Full Time: Full Time and Part Time Hours Available.

Contract Type: Permanent.

Working Pattern: Mon-Fri. Weekend/Evening Working: No.

An exciting opportunity has arisen for individuals to undertake the role of Public Enquiry Officer based in various locations in Kent. There is a full-time position available based in Folkestone, and part-time positions available based in Canterbury, Margate and Northfleet. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern with hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.

Responsibilities

• Deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies.
• Take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action.
• Record accurate and detailed reports of crime (recent or historic), assist with bail signers, provide signposting to correct agencies, and manage post and deliveries for the station.
• Provide a high standard of service delivery and treat people with dignity and respect in all circumstances.
• Work independently and as part of a team, including the wider Public Enquiry Department and Kent Police colleagues.
• Deliver customer service in accordance with policy and protocols and adapt to continuous change in the public and policing environment.
• Demonstrate keyboard skills and understanding of computer systems; training will be provided for unfamiliar databases. Knowledge of Police Systems such as STORM, Athena and PNC is advantageous.

Qualifications and Requirements

• Experience working with the public, including in pressurised situations, and a commitment to high service standards.
• Ability to make independent decisions, multi-task, and inspire confidence in the public while working well in a team.
• Demonstrated knowledge and experience delivering customer service and following policy and protocols to achieve the best outcomes.
• Flexibility to respond to change and evolving expectations in both public and policing environments.
• Understanding of keyboard skills and computer systems; willingness to learn unfamiliar databases.
• Applicants must be able to reside in the UK and meet eligibility requirements for vetting; additional adjustments available on request during the recruitment process.

Additional Information

• Salary progression: Kent Police offer incremental increases within this salary band; the maximum is £29,424.00.
• For the full job description please click here.
• Your application will be shortlisted based on the content provided in the reason for application question (CVs and attachments are not included in the shortlist). The reason for application should detail relevant experience, skills, and abilities aligned with the role criteria (up to 9000 characters).
• All posts require vetting and security clearance.
• Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
• For assistance or adjustments during the application process, email recruitment.business.services@ecis.police.uk with the subject "Application Support and Adjustments" or call 01245 452833. Reasonable adjustments to the selection process, working arrangements, and/or environment will be made where appropriate.
• If you’re not from the UK, you must be a UK resident with continuous residence for the last three years and free from restrictions with indefinite leave to remain. UK applicants must have lived here continuously for the last three years. This does not apply to those serving abroad in the British Armed Forces.