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- Tasks: Assist the public with enquiries and provide high-quality service in various locations.
- Company: Join Kent Police, a supportive team dedicated to community service.
- Benefits: Starting salary of £25,809, with opportunities for salary progression and flexible hours.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and ability to work under pressure.
- Other info: Permanent positions available, with both full-time and part-time options.
The predicted salary is between 25809 - 29424 £ per year.
Location of Role: Northfleet, Canterbury, Folkestone, Margate.
Advert Closing Date: 12/02/2026.
Starting Salary: £25,809.00 (pro-rata for part-time vacancies).
Part/Full Time: Full Time and Part Time Hours Available.
Contract Type: Permanent.
Working Pattern: Mon-Fri. Weekend/Evening Working: No.
An exciting opportunity has arisen for individuals to undertake the role of Public Enquiry Officer based in various locations in Kent. There is a full-time position available based in Folkestone, and part-time positions available based in Canterbury, Margate and Northfleet. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern with hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.
Responsibilities
- Deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies.
- Take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action.
- Record accurate and detailed reports of crime (recent or historic), assist with bail signers, provide signposting to correct agencies, and manage post and deliveries for the station.
- Provide a high standard of service delivery and treat people with dignity and respect in all circumstances.
- Work independently and as part of a team, including the wider Public Enquiry Department and Kent Police colleagues.
- Deliver customer service in accordance with policy and protocols and adapt to continuous change in the public and policing environment.
- Demonstrate keyboard skills and understanding of computer systems; training will be provided for unfamiliar databases. Knowledge of Police Systems such as STORM, Athena and PNC is advantageous.
Qualifications and Requirements
- Experience working with the public, including in pressurised situations, and a commitment to high service standards.
- Ability to make independent decisions, multi-task, and inspire confidence in the public while working well in a team.
- Demonstrated knowledge and experience delivering customer service and following policy and protocols to achieve the best outcomes.
- Flexibility to respond to change and evolving expectations in both public and policing environments.
- Understanding of keyboard skills and computer systems; willingness to learn unfamiliar databases.
- Applicants must be able to reside in the UK and meet eligibility requirements for vetting; additional adjustments available on request during the recruitment process.
Additional Information
- Salary progression: Kent Police offer incremental increases within this salary band; the maximum is £29,424.00.
- For the full job description please click here.
- Your application will be shortlisted based on the content provided in the reason for application question (CVs and attachments are not included in the shortlist). The reason for application should detail relevant experience, skills, and abilities aligned with the role criteria (up to 9000 characters).
- All posts require vetting and security clearance.
- Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
- For assistance or adjustments during the application process, email recruitment.business.services@ecis.police.uk with the subject "Application Support and Adjustments" or call 01245 452833. Reasonable adjustments to the selection process, working arrangements, and/or environment will be made where appropriate.
- If you’re not from the UK, you must be a UK resident with continuous residence for the last three years and free from restrictions with indefinite leave to remain. UK applicants must have lived here continuously for the last three years. This does not apply to those serving abroad in the British Armed Forces.
Public Enquiry Officer (Folkestone/Canterbury/Margate/Northfleet) employer: Essex & Kent Police
Contact Detail:
Essex & Kent Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Officer (Folkestone/Canterbury/Margate/Northfleet)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Public Enquiry Officer and think about how your past experiences align with them. This will help you shine during interviews.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with the public, it's crucial to demonstrate your ability to handle enquiries and provide excellent customer service. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Public Enquiry Officers on LinkedIn or local community groups. They can offer insights and tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the resources you need to prepare for the next steps in the hiring process.
We think you need these skills to ace Public Enquiry Officer (Folkestone/Canterbury/Margate/Northfleet)
Some tips for your application 🫡
Be Clear and Concise: When you're writing your reason for application, keep it straightforward. We want to see how your experience and skills match the role, so stick to the point and avoid fluff!
Show Off Your Customer Service Skills: This role is all about dealing with the public, so highlight any relevant experience you have in customer service. We love to see examples of how you've handled tricky situations or provided excellent service.
Tailor Your Application: Make sure to align your application with the job description. Use keywords from the listing to show us that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we get all your details correctly and can process your application smoothly.
How to prepare for a job interview at Essex & Kent Police
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Public Enquiry Officer. Familiarise yourself with the types of enquiries you'll be handling and the importance of delivering high-quality customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've dealt with the public, especially in pressurised situations. Highlight how you maintained high service standards and made independent decisions. This will demonstrate your ability to handle the challenges of the job effectively.
✨Brush Up on Tech Skills
Since the role involves using various computer systems, it’s a good idea to familiarise yourself with basic keyboard skills and any relevant software. If you have experience with police systems like STORM or Athena, mention it! If not, express your willingness to learn new databases during the interview.
✨Emphasise Teamwork and Flexibility
The role requires working both independently and as part of a team. Be ready to discuss how you've successfully collaborated with others in previous roles. Also, highlight your adaptability to change, as this is crucial in a dynamic environment like policing.
