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For Companies At a Glance
- Tasks: Handle public enquiries and provide essential services with a focus on customer interaction.
- Company: Join a regional law enforcement agency dedicated to serving the community.
- Benefits: Flexible full-time and part-time roles with salary progression opportunities.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong customer service skills and ability to work independently or in a team.
The predicted salary is between 28800 - 43200 £ per year.
A regional law enforcement agency in Kent is seeking a Public Enquiry Officer to handle enquiries from the public and provide essential services. This role includes dealing with various customer interactions, recording information, and ensuring high service standards.
The position is available in full-time and part-time capacities across multiple locations, including Folkestone and Canterbury.
Ideal candidates will have strong customer service skills and the ability to work both independently and within a team environment. Salary progression opportunities are available.
Public Enquiry Officer (Community & Records) in Canterbury employer: Essex & Kent Police
Contact Detail:
Essex & Kent Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Officer (Community & Records) in Canterbury
✨Tip Number 1
Get to know the agency! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Public Enquiry Officer.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Public Enquiry Officer. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the agency values most in candidates, which can give you an edge when it comes to interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Public Enquiry Officer (Community & Records) in Canterbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Public Enquiry Officer role. Highlight your customer service skills and any relevant experience that shows you can handle enquiries effectively.
Showcase Your Communication Skills: Since this role involves a lot of interaction with the public, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would engage with customers.
Highlight Teamwork and Independence: We value candidates who can work well both independently and as part of a team. Share examples from your past experiences where you've successfully collaborated with others or taken initiative on your own.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Essex & Kent Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Enquiry Officer. Familiarise yourself with the key tasks like handling public enquiries and maintaining service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interactions, prepare examples from your past experiences where you've excelled in customer service. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle enquiries effectively.
✨Prepare for Team Dynamics
The job requires both independent work and teamwork. Be ready to discuss how you thrive in both settings. Share specific instances where you've collaborated successfully with others or taken initiative on your own. This will highlight your versatility and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the agency is the right fit for you.
