Business Services Assistant (Great Dunmow Police Station)

Location of Role: Great Dunmow

Advert Closing Date: 06/02/2026

Starting Salary: £25,242.00 (pro-rata for part‑time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon‑Fri

Weekend/Evening Working: No

Opportunities have arisen for enthusiastic and energetic staff committed to delivering exceptional levels of customer service to join our dedicated team undertaking the role of Business Services Assistant in the demanding shared service environment of the Business Centre. We welcome all applications and would ask all new employees to help support our directive to be a fair, open and inclusive employer, as well as ensuring our ongoing commitment to diversity and inclusion for all.

Based at Great Dunmow Police Station, permanent vacancies are available across the core hours of 0800 – 1700 Monday to Friday, with occasional evening and weekend work on occasions. The Business Centre is a large busy department providing a wide range of shared support services to Police Officers, PCSO’s, Special Constabulary and other support staff within both the Essex Police and Kent Police forces.

Successful candidates will join our existing teams managing challenging demands and deadlines, responsible for responding to high levels of telephone and email enquiries. You will provide advice and guidance, process actions to meet Service Level Agreements, update and administer electronic records and provide a wide range of finance, human resources and other transactional support functions to deliver an effective and efficient service to operational policing and a range of other support teams.

Applicants will need to provide evidence of the following essential skills and experience within the reason for application:

• Strong team‑working skills and the ability to adapt to working collectively across all teams to meet challenging deadlines and demands.
• Evidence of delivering exceptional levels of customer service with experience of working in a customer or shared service environment.
• Experience of using multiple Microsoft packages including Excel, Word and Outlook and the ability to master new software packages.
• Accuracy and attention to detail when inputting and logging vast amounts of data entry and processing transactions.

In addition, it would be desirable to evidence:

• Excellent communication and interpersonal skills (both verbal and written) together with a confident telephone manner.
• Educated to GCSE level in Maths and English or equivalent.
• Experience of maintaining and inputting data to IT systems, including knowledge of SAP, although full training will be provided.

What we offer you:

• Enrolment into the Local Government Pension Scheme.
• 23 days annual leave per year (pro‑rata for part‑time) increasing with service.
• Discounts at a variety of shops and restaurants.
• Discounted excursions via our Sports and Social Association.
• Unique working environment supporting the delivery of policing services in the County.
• Access to Health and Wellbeing Services and Facilities.

The role will offer flexibility in terms of place of work, including some home working. The extent of flexibility will be agreed through individual assessment with the line manager to assess operational requirements and individual\’s suitability for home working.

Successful applicants for this role will be defined as an Office based Agile Worker: Office based agile working with designated team area. Works predominantly (60% or more) in one office space. The rest of the time works at home or at other police site locations.

Kent Police and Essex Police have separate salary grading systems; therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

Your application for this role will be shortlisted on the content you provide within the reason for application question, within the application form itself. CVs, covering letters or attachments are not included in the shortlist. Within your reason for application answer, please refer to any experience, skills and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria; however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function so you may wish to use a different online character counter to check the characters used.

Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.

Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

Essex Police is a Disability Confident Leader, we:

• Have subjected our Disability Confident self‑assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.