At a Glance
- Tasks: Join our team as a Business Services Assistant, delivering top-notch customer service and support.
- Company: Essex Police, committed to diversity and inclusion in a dynamic work environment.
- Benefits: Enjoy a competitive salary, pension scheme, annual leave, and discounts at various shops.
- Other info: Flexible working options available, including home working opportunities.
- Why this job: Make a real difference in policing services while developing your skills in a supportive team.
- Qualifications: Strong teamwork, customer service experience, and proficiency in Microsoft Office required.
The predicted salary is between 32796 - 40084 £ per year.
Location of Role: Great Dunmow
Starting Salary: £25,242.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
Opportunities have arisen for enthusiastic and energetic staff committed to delivering exceptional levels of customer service to join our dedicated team undertaking the role of Business Services Assistant in the demanding shared service environment of the Business Centre.
Based at Great Dunmow Police Station, permanent vacancies are available across the core hours of 0800 - 1700 Monday to Friday; however, there is a requirement to work some evenings and weekends on occasions. The Business Centre is a large busy department providing a wide range of shared support services to Police Officers, PCSO's, Special Constabulary and other support staff within both the Essex Police and Kent Police forces.
Successful candidates will join our existing teams managing challenging demands and deadlines responsible for responding to high levels of telephone and email enquiries. You will be providing advice and guidance, processing actions to meet Service Level Agreements to update and administer electronic records and providing a wide range of finance, human resources and other transactional support functions in order to deliver an effective and efficient service to operational policing and a range of other support teams.
Applicants will need to provide evidence of the following essential skills and experience within the reason for application:
- Strong team working skills and be able to demonstrate a degree of flexibility to adapt to working collectively across all teams to meet challenging deadlines and demands.
- Evidence of delivering exceptional levels of customer service with experience of working in a customer or shared service environment.
- Experience of using multiple Microsoft packages including Excel, Word and Outlook and the ability to master new software packages.
- Accuracy and attention to detail when inputting and logging vast amounts of data entry and processing transactions.
In addition, it would be desirable to evidence:
- Excellent communication and interpersonal skills (both verbal and written) together with a confident telephone manner.
- Educated to GCSE level in Maths and English or equivalent.
- Experience of maintaining and inputting data to IT systems, including knowledge of SAP, although full training will be provided.
What we offer you:
- Enrolment into the Local Government Pension Scheme.
- 23 days annual leave per year (pro rata for part time) increasing with service.
- Discounts at a variety of shops and restaurants.
- Discounted excursions via our Sports and Social Association.
- Unique working environment supporting the delivery of policing services in the County.
- Access to Health and Wellbeing Services and Facilities.
The role will offer flexibility in terms of place of work, including some home working. The extent of flexibility will be agreed through individual assessment with the line manager to assess operational requirements and individual's suitability for home working.
Successful applicants for this role will be defined as an Office based Agile Worker: Office based agile working with designated team area. Works predominantly (60% or more) in one office space. The rest of the time works at home or at other police site locations.
Kent Police and Essex Police have separate salary grading systems; therefore, the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Essex Police is a Disability Confident Leader.
Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police, we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
Business Services Assistant (Great Dunmow) employer: Essex & Kent Police
Essex & Kent Police is an excellent employer, offering a supportive work culture that values teamwork and professional development. Located at the Kent Police HQ in Maidstone, employees benefit from competitive salaries, opportunities for career progression, and a commitment to maintaining high standards in public service. Join us to make a meaningful impact in your community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Assistant (Great Dunmow)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Essex & Kent Police. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Essex & Kent Police before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Services Assistant (Great Dunmow)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Essex & Kent Police:Your cover letter is your chance to shine! Tell us why you want to work at Essex & Kent Police specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Essex & Kent Police!
How to prepare for a job interview at Essex & Kent Police
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
