At a Glance
- Tasks: Join our team as a Business Services Assistant, delivering top-notch customer service.
- Company: Essex Police and Kent Police, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, annual leave, and discounts at shops and restaurants.
- Other info: Flexible working options available, including home working.
- Why this job: Make a real difference in a dynamic environment supporting policing services.
- Qualifications: Strong teamwork skills and experience in customer service are essential.
The predicted salary is between 25242 - 25242 £ per year.
Location of Role: Great Dunmow
Advert Closing Date: 12/06/2026
Starting Salary: £25,242.00 (pro‑rate for part‑time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon‑Fri
Weekend/Evening Working: No
Opportunities have arisen for enthusiastic and energetic staff committed to delivering exceptional levels of customer service to join our dedicated team undertaking the role of Business Services Assistant in the demanding shared service environment of the Business Centre.
Based at Great Dunmow Police Station, permanent vacancies are available across the core hours of 0800 - 1700 Monday to Friday; however, there is a requirement to work some evenings and weekends on occasions. The Business Centre is a large busy department providing a wide range of shared support services to Police Officers, PCSO's, Special Constabulary and other support staff within both the Essex Police and Kent Police forces.
Successful candidates will join our existing teams managing challenging demands and deadlines responsible for responding to high levels of telephone and email enquiries. You will be providing advice and guidance, processing actions to meet Service Level Agreements to update and administer electronic records and providing a wide range of finance, human resources and other transactional support functions in order to deliver an effective and efficient service to operational policing and a range of other support teams.
Essential Skills and Experience- Strong team working skills and be able to demonstrate a degree of flexibility to adapt to working collectively across all teams to meet challenging deadlines and demands.
- Evidence of delivering exceptional levels of customer service with experience of working in a customer or shared service environment.
- Experience of using multiple Microsoft packages including Excel, Word and Outlook and the ability to master new software packages.
- Accuracy and attention to detail when inputting and logging vast amounts of data entry and processing transactions.
- Excellent communication and interpersonal skills (both verbal and written) together with a confident telephone manner.
- Educated to GCSE level in Maths and English or equivalent.
- Experience of maintaining and inputting data to IT systems, including knowledge of SAP, although full training will be provided.
- Enrolment into the Local Government Pension Scheme.
- 23 days annual leave per year (pro‑rate for part‑time) increasing with service.
- Discounts at a variety of shops and restaurants.
- Discounted excursions via our Sports and Social Association.
- Unique working environment supporting the delivery of policing services in the County.
- Access to Health and Wellbeing Services and Facilities.
The role will offer flexibility in terms of place of work, including some home working. The extent of flexibility will be agreed through individual assessment with the line manager to assess operational requirements and individual's suitability for home working.
Successful applicants for this role will be defined as an Office based Agile Worker: Office based agile working with designated team area. Works predominantly (60% or more) in one office space. The rest of the time works at home or at other police site locations.
Kent Police and Essex Police have separate salary grading systems; therefore, the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.
Equal OpportunitiesKent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.
Disability ConfidenceHave subjected our Disability Confident self‑assessment to external challenge and validation. Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.
Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.
Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
Business Services Assistant (Great Dunmow) employer: Essex & Kent Police
Essex Police offers a dynamic and inclusive work environment in Great Dunmow, where employees are valued for their contributions to public service. With a commitment to diversity and employee well-being, the organisation provides excellent benefits such as enrolment in the Local Government Pension Scheme, generous annual leave, and access to health and wellbeing services. The role of Business Services Assistant not only promises meaningful engagement in supporting policing services but also encourages professional growth through flexible working arrangements and a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Assistant (Great Dunmow)
✨Tip Number 1
Get to know the company! Research Essex Police and Kent Police, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your Microsoft skills! Make sure you're comfortable with Excel, Word, and Outlook. If you can, try to get familiar with SAP too, as it’ll give you an edge. We want you to feel confident when discussing your tech skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and keen to join our team. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Business Services Assistant (Great Dunmow)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Services Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since delivering exceptional customer service is key for us, share specific examples from your past experiences where you've gone above and beyond to help customers. This will really make your application stand out!
Be Detail-Oriented:Accuracy is crucial in this role, so double-check your application for any typos or errors. A well-presented application reflects your attention to detail, which is something we value highly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role there!
How to prepare for a job interview at Essex & Kent Police
✨Know Your Role
Before the interview, make sure you thoroughly understand the Business Services Assistant role. Familiarise yourself with the key responsibilities, such as managing enquiries and providing support to police staff. This will help you tailor your answers to show how your skills align with their needs.
✨Showcase Customer Service Skills
Since exceptional customer service is a must for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle challenging situations and maintain a positive attitude, as this will resonate well with the interviewers.
✨Demonstrate Teamwork
The role requires strong team working skills, so be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you adapted to meet deadlines or supported your colleagues, showcasing your flexibility and commitment to teamwork.
✨Brush Up on Microsoft Skills
As you'll be using various Microsoft packages, especially Excel, Word, and Outlook, it’s wise to refresh your knowledge of these tools. Be prepared to discuss your experience with them and any relevant tasks you've completed, as this will demonstrate your readiness to hit the ground running.
