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- Tasks: Answer emergency and non-emergency calls, providing vital support to the public.
- Company: Join Kent Police, a dedicated team serving the community.
- Benefits: Competitive salary, excellent training, and career progression opportunities.
- Why this job: Make a real difference in people's lives while developing essential skills.
- Qualifications: Good communication, typing skills, and familiarity with Microsoft Office required.
- Other info: Dynamic role with flexible working hours and supportive environment.
The predicted salary is between 27492 - 27492 ÂŁ per year.
Overview
Location of Role: Maidstone
Salary: ÂŁ27,492
Contract Type: Permanent
Working Pattern: Mon – Sun
Weekend/Evening Working: Yes
Your voice could make a difference… Contact Handlers play a key role in the front line response for members of the public.
Responsibilities
As a 999/101 Contact Handler, based at the Force Control Room in Maidstone, you will help provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response.
Essential Skills / Qualifications
- familiar with Microsoft Word, Excel and Outlook
- good listening skills
- effective communication skills
- strong typing skills are required to ensure information is collected with speed and accuracy
- professional telephone manner
Benefits
- Excellent training and support
- Skills development
- Competitive salary with progression opportunities
- Staff benefits and rewards
Additional Information
Click here for the Job Description. For more information on the role, please visit our website: Contact handlers | Kent Police.
Location details: Location is at Coldharbour Police Station in Aylesford, off Junction 5 of the M20. Driving is not always required; public transport may be limited early morning and late at night.
Training will last 11 weeks and is a mix of classroom-based learning and working within the live environment at our Force Control Room in Coldharbour. If this changes, you will be notified as soon as possible. Depending on your current vetting level and security clearances, you may need to complete additional vetting information during the recruitment process.
Kent Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status. Please let us know if you require extra support at any stage of the application process, or for further information, please email recruitment.business.services@ecis.police.uk with \”Application Support and Adjustments\” in the subject line, or call 01245 452833. We will make reasonable adjustments to the selection process, working arrangements and/or the working environment as needed.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. Commonwealth citizens or foreign nationals must be resident in the UK with indefinite leave to remain and have lived in the UK continuously for the past three years.
Kent Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.
Successful applications will be worked towards an anticipated intake; however, due to operational factors, an intake date is not guaranteed and the training date may change. We reserve the right to close or extend this position depending on application numbers and candidate suitability.
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Kent Contact Handler (Maidstone) employer: Essex & Kent Police
Contact Detail:
Essex & Kent Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kent Contact Handler (Maidstone)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Contact Handler does and the skills required. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling emergency calls, it’s crucial to convey information clearly and effectively. Try role-playing scenarios with friends or family to sharpen your skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former Contact Handlers on LinkedIn. They can provide insights and tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest updates and resources to help you prepare for the role.
We think you need these skills to ace Kent Contact Handler (Maidstone)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Microsoft Word, Excel, and Outlook. We want to see how your skills can help us provide that first-class service to the people of Kent!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate effective communication, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Essex & Kent Police
✨Know Your Role
Before the interview, make sure you understand what a Contact Handler does. Familiarise yourself with the responsibilities and skills required, such as effective communication and strong typing skills. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Contact Handler, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This not only shows that you’re engaged but also demonstrates your ability to process information quickly, which is crucial for the job.
✨Showcase Your Tech Skills
Since you'll be using Microsoft Word, Excel, and Outlook, be prepared to discuss your experience with these tools. You might even want to mention specific examples of how you've used them effectively in past roles. This will highlight your readiness for the technical aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Think of examples where you had to make quick decisions or handle difficult situations. Practising these scenarios will help you articulate your thought process and demonstrate your suitability for handling emergency calls.
