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- Tasks: Ensure high-quality communication and support continuous improvement across the Customer & Quality Team.
- Company: Join Ringway Jacobs, a leading highways service provider with a collaborative culture.
- Benefits: Flexible working, competitive salary, sick pay, and discounts through our RJ Rewards app.
- Other info: Opportunities for part-time hours or job share available.
- Why this job: Influence change and develop your skills in a supportive team environment.
- Qualifications: Excellent communication skills and basic Microsoft Office proficiency required.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Cheshire East Highways (CEH) is seeking an enthusiastic and proactive individual to join our Customer & Quality Team. You’ll play a key role in ensuring high-quality, timely and professional correspondence, supporting teams across the contract to meet performance standards. You’ll also help drive continuous improvement by carrying out audits, developing improvement plans, and delivering training and coaching to strengthen communication standards. Alongside this, you’ll manage key systems including the Correspondence Register and Customer Service Portal, ensuring clear visibility and accurate, up-to-date information.
This is a great opportunity for someone keen to influence change, shape how we communicate with stakeholders, and develop their skills within a supportive team.
The Role- Draft accurate, high-quality responses to FOI/EIR requests, formal complaints, MP correspondence and enquiries on behalf of senior leaders, using information provided by the relevant service teams.
- Support the smooth management of all correspondence by maintaining an accurate register and generating clear, insightful reports that help drive visibility and improvement.
- Maintain standard response templates and wording to keep our communications clear, consistent and impactful.
- Collaborate with the Communications team to ensure consistent, high-quality messaging across all platforms, including the website, Customer Contact Centre and social media.
- Lead and conduct internal audits that assess customer-related processes across the contract, helping to drive a culture of continuous improvement.
- Excellent written and oral communications skills.
- Competent in the use of basic Microsoft systems: Word, Outlook, Excel, PowerPoint, Teams.
Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part‑time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.
Benefits- Sick Pay
- Opportunity to purchase up to 5 days extra leave
- Competitive salary
- A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc.
- Life Assurance
- Employee Assistance Programme
- Pension scheme
We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees. If you require further details, please contact our Recruitment Team on 0330 311 2502 or email them at careers@ringwayjacobs.com, or click on the “Apply Now” button. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly. We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you.
Customer & Quality Officer in Congleton employer: Essex Highways
Contact Detail:
Essex Highways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Quality Officer in Congleton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ringway Jacobs. Understand their values, recent projects, and how they communicate with stakeholders. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and quality assurance. Think about examples from your past experiences where you've demonstrated excellent communication skills or driven improvements. We want you to shine!
✨Tip Number 3
Show off your tech skills! Since the role involves using Microsoft systems, be ready to discuss your proficiency with Word, Excel, and Teams. Maybe even mention a time when you used these tools to enhance communication or streamline processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer & Quality Officer in Congleton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer & Quality Officer role. Highlight your relevant experience and skills that match the job description, especially your written communication abilities and any experience with audits or customer service.
Showcase Your Writing Skills: Since this role involves drafting responses and maintaining clear communication, include examples of your writing in your application. Whether it’s reports, emails, or other correspondence, let us see how you convey information effectively.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will reflect the high-quality communication we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your progress. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Essex Highways
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Customer & Quality Officer role. Familiarise yourself with the types of correspondence you'll be handling, like FOI/EIR requests and formal complaints. This will help you speak confidently about how your skills align with their needs.
✨Showcase Your Communication Skills
Since excellent written and oral communication skills are crucial for this role, prepare examples that demonstrate your ability to draft clear and impactful messages. Think about times when you've successfully communicated complex information or resolved customer issues.
✨Emphasise Continuous Improvement
Ringway Jacobs values a culture of continuous improvement. Be ready to discuss any past experiences where you've identified areas for improvement and implemented changes. Highlight your ability to conduct audits and develop training plans that enhance communication standards.
✨Be Ready to Collaborate
Collaboration is key in this role, especially with the Communications team. Prepare to talk about your experience working in teams and how you've contributed to achieving common goals. Mention any tools or systems you've used to facilitate teamwork and communication.