Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support at our community learning centres.
- Company: Join Adult Community Learning (ACL), a leader in lifelong learning for Essex residents.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a passion for helping others are essential.
- Other info: Dynamic role with potential for career advancement and teamwork.
The predicted salary is between 18980 - 21000 ÂŁ per year.
Permanent, Part Time
ÂŁ25,081 per annum, full time equivalent
Location: Witham
Closing Date: Wednesday 28th January 2026 at 11.59pm
Interview Date: W/C the 9th of February 2026
Hours: 35 per week, 8:30am – 4:00pm across ACL Chelmsford, Maldon and Witham centres.
Actual earnings: ÂŁ23,725.27 per annum.
The Opportunity
Adult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.
Accountabilities
- Deliver high quality “first point of contact” customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG).
- Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
- Ensure the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do. This will include activities such as assessment booking, face‑to‑face enrolments (full cost / non‑assessed subjects) and obtaining customer feedback.
- Contribute to the security of and access to the site, this will include activities such as: Occasionally locking and unlocking buildings and acting as key holder responding to calls outside normal working hours, setting, checking, and turning off alarms. Issuing learner/visitor badges, stopping unauthorised access, safeguarding those in the centre, supporting the open/closing of centres as back up to premises and ensuring fire and Health and Safety requirements are fully met – PEEPS etc.
- Support the Business Operation leads in the day‑to‑day running of an ACL Centre by ensuring the needs of specific groups are met, utilisation is maximised, and the environment meets expectations.
- Where required (centre specific), ensure premises functions are fulfilled, including setting up rooms for private hire, joint responsibility with Premises Assistants for preparing refreshments for meetings and private hire and ensuring health and safety requirements in centres.
- Providing administration support to teams within ACL in a timely fashion to support the smooth running of the service.
- Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team. Including: Banking / Petty Cash, contacting learners to remind them of upcoming assessments / events and supporting the skill hubs.
The Experience You Will Bring
Essential
- Educated to level 2 (GCSE) or equivalent by experience.
- Proven customer service skills.
- Good communication skills and confident with face‑to‑face, phone, email, and remote interactions.
- Experience from customer facing roles.
Desirable
- Able to work in a team and work under pressure.
- Requirement to travel between centres as and when needed – driving licence desirable.
- Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
Part Time Business Operations Assistant - ACL in Witham employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Business Operations Assistant - ACL in Witham
✨Tip Number 1
Get to know the company! Research ACL and its mission. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit into their vision.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when you walk into that interview room.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ACL team. Don’t miss out on this opportunity!
We think you need these skills to ace Part Time Business Operations Assistant - ACL in Witham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've positively impacted customers in the past, especially in face-to-face situations. Remember, this role is all about making our learners feel welcome and supported!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at ACL. Mention how your skills and experiences align with the job description, especially around providing information, advice, and guidance.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your passion for helping others shines through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Essex County Council
✨Know Your Customer Service Skills
Make sure you can talk confidently about your customer service experience. Think of specific examples where you've gone above and beyond to help a customer, especially in challenging situations. This role is all about providing high-quality service, so showing that you understand what that means will really impress them.
✨Familiarise Yourself with ACL's Mission
Do a bit of homework on Adult Community Learning (ACL) and its focus on lifelong learning and community engagement. Be ready to discuss how your values align with theirs and how you can contribute to their mission of supporting diverse learners. This shows genuine interest and commitment to the role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or ensuring safety in the centre. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Teamwork Abilities
Since this role involves working collaboratively with other staff, be prepared to share examples of successful teamwork from your past experiences. Highlight how you’ve contributed to a team’s success and how you can support your colleagues at ACL to create a positive learning environment.
