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For Companies At a Glance
- Tasks: Coordinate referrals and support mental health needs in the community.
- Company: Join a compassionate team dedicated to improving wellbeing in Essex.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs including English and knowledge of mental health.
- Other info: Engaging team activities and a focus on community support.
The predicted salary is between 25081 - 27653 £ per year.
Wellbeing Referral Coordinator
Permanent, Full Time
£25,081 to £27,653 per annum
Location: Basildon
Closing Date: Wednesday 1st October 2025 at 11.59pm
Areas Covered: South and West Essex.
Interview Date: Monday 13th October 2025
The Opportunity
The Early Help & Wellbeing Team is a welcoming, compassionate, and exciting team to work in, offering preventative and early help to connect people to opportunities in their own communities and provide support that enables them to achieve personal ambitions, goals, and aspirations.
Mental health social care is transforming into a new operational delivery model improving our early intervention and prevention offer to Essex residents with a focus on people currently not receiving services or falling through existing gaps. The offer is to ensure care act compliance across the system offering information advice and guidance and providing support to improve wellbeing outcomes. Within this service there will be a mixture of the team carrying out direct work alongside adults and completing care act assessments relevant to wellbeing outcomes and the completion of care act reviews.
The Role
The Wellbeing Referral Co-ordinator will be required to effectively coordinate and support the delivery of tasks, processes and activities relating to meeting the mental health and wellbeing needs of the Essex population within Adult Social Care.
The Wellbeing Referral Coordinator will support the Early help and wellbeing team which is a newly created merged ASC service focusing on wellbeing outcomes for people.
The role must be able to manage a number of differing tasks, manage the front door to the team including having detailed conversations with the public around enquiries. The role must also demonstrate excellent administrative skills and the flexibility of being able to manage differing priorities.
Accountabilities
- Manage the referrals from public and agencies; into the Early help and wellbeing team and support the team by triaging and signposting to community support which enables service users to receive excellent information, advice, and guidance.
- Manage spreadsheets, analyse data, and produce performance reports for the Early help and wellbeing team, which will be presented at the Mental health transformation board.
- Deliver a high-quality administrative support service to the team in relation to managing the referrals into the service. This includes inputting information into the social care management system and supporting administrative tasks associated with incoming work.
- Work collaboratively with colleagues and team manager to ensure consistency of processes and ability to challenge and escalate to managers any complex situations and scenarios involving people contacting the team.
- Managing contact from internal and external partners via email contact or phone contact to ensure a collaborative and efficient response.
- Liaising with corporate communications team for social media presence.
- Involvement in team activities such as mental health awareness events and any team activities associated with promotion of services, this will be taking an active role alongside the team.
- Managing team share and resources to ensure information is relevant and up to date.
- Any other administrative duties relevant to supporting the team function. This could include maintaining a training matrix and taking team meeting minutes.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF level 2 (GCSE) including English, or equivalent by experience.
- Good working knowledge of mental health, to include an understanding of the types of mental ill health, the effect of being mentally unwell, and the ways in which someone with a mental health problem can be supported into recovery.
- Excellent communication skills, both verbal and written.
- A good understanding of adult social care and current national social care and health agenda and the range of complex needs of vulnerable adults at risk.
- A working knowledge of the Care Act and excellent understanding of the key principles and an understanding of Inclusive Essex.
- A good working knowledge and ability to use information technology and related systems.
- The ability to work autonomously and manage own workload.
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Wellbeing Referral Coordinator employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing Referral Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and wellbeing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for your interview by researching the Early Help & Wellbeing Team. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role of Wellbeing Referral Coordinator. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Wellbeing Referral Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Wellbeing Referral Coordinator role. We want to see how you can contribute to our Early Help & Wellbeing Team!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Highlight Relevant Experience: If you've got experience in mental health or social care, make it shine! We’re looking for candidates who understand the complexities of adult social care and can manage various tasks efficiently.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Essex County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of mental health and the Care Act. Understand the key principles and how they apply to the role of a Wellbeing Referral Coordinator. This will help you answer questions confidently and show that you're genuinely interested in the field.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with different stakeholders in the past. Think about times when you had to manage difficult conversations or provide support to someone in need.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. You might be asked about your experience with data management and reporting, so have specific examples of how you've successfully handled administrative duties in previous roles.
✨Engage with the Team Spirit
The Early Help & Wellbeing Team values collaboration, so express your enthusiasm for working as part of a team. Share any experiences where you've contributed to team activities or initiatives, especially those related to mental health awareness or community support.
