Wellbeing Ambassador Lead, Thundersley

Why Castle Point? Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community\’s well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Job purpose

To actively deliver highly customer focussed community designed health and wellness programs across our Recreational Services and within our communities, directly addressing the needs of people in our communities who need to improve their health and wellbeing.

Key Responsibilities

• To act as an influential, and enthusiastic lead in the day to day running of the community wellbeing and wellness activities across the Councils Recreational facilities, open spaces and in key identified locations. Including the management of wellness ambassadors, volunteers and wider team members in maintaining exceptional standards in all areas at all times, including wellness activities and delivery, creating personalised wellness plans, promotion of recreational services and wider health and wellbeing programmes, high levels of customer service, customer monitoring and evaluation requirements, community outreach and engagement, co-designing community led and customer focussed solutions, networking and partnership building and health and safety outcomes.
• To play a vital role in promoting positive and supportive health and wellbeing environments by championing physical, mental, and social wellbeing initiatives. This role involves collaborating with lead roles across the Council and with place-based partners to identify needs, develop programs, and foster a culture where communities feel valued and empowered to prioritise their health and wellness.
• To deliver health and wellbeing activities as required.
• To ensure we have robust monitoring and evaluation systems to monitor participation rates and collect feedback to evaluate the impact of wellbeing initiatives.
• To maximise pathways and potential increased usage at the Council\’s Recreational facilities to maximise usage, income levels and active wellbeing services.
• To deliver and collaborate with wider wellbeing programmes, commercial growth and place-based partnerships and outcomes across Recreational and Council services. At the discretion of the leadership team, to undertake other activities as, from time to time, may be agreed consistent with the grade and nature of the role
• To undertake and maintain relevant mandatory training.

The Experience You Will Bring

• Good leadership skills, people management, organisational and communication skills
• Ability to work on own initiative, prioritise workload, make decisions under pressure and to respond well to new challenges
• Ability to be sensitive to the political environment and able to deal with difficult customers and situations
• Able to collaborate well with a wide range of stakeholders
• Understanding of basic overall health and wellness
• Familiarity of designing health and wellness activities
• Knowledge of behavioural change techniques and motivational strategies
• Practical knowledge of Health & Safety
• Experience with projects or programmes designed to increase physical activity levels in a community

Castle Point Borough Council is proud to be a disability confident Leader. We\’re committed to interview all disabled applicants if they meet the minimum requirements of the job. We\’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.

Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.