At a Glance
- Tasks: Be the go-to person for Building Control queries and support the team in processing applications.
- Company: Join Maldon District Council, a community-focused local authority.
- Benefits: Enjoy flexible working, generous holidays, and a supportive work environment.
- Other info: Work in a vibrant area with great local amenities and career growth opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 5 GCSEs or equivalent experience; customer service skills are a plus.
The predicted salary is between 40000 - 50000 £ per year.
Maldon District Council is working in partnership with Essex Shared Services to support the role of Technical Support Officer (Building Control), a full time position offering hybrid working with a minimum of 2 days in the office per week. The role is within the Council’s award winning Housing Service, which is part of the Place, Planning & Growth directorate.
Role Purpose: As a Technical Support Officer, you'll be the first point of contact for Building Control enquiries. You'll process Building Regulation applications, maintain accurate records, support Building Control Surveyors, liaise with customers, and ensure applications are managed efficiently and in accordance with legislation.
Accountabilities – Service Delivery:
- Assist the efficient, effective and consistent processing and resolution of Building Control queries, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice.
- Assist with the understanding of customer need and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council’s outcomes and ensuring high levels of internal customer satisfaction.
- Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
- Supporting customer self-serve and spotting opportunities for the Council to initiate further enabling and self-serve.
- Manage non-complex customer issues effectively and understand when to consult with the Building Control Surveyors and Building Control Manager.
- Maintain confidentiality in line with agreed policy and relevant data protection legislation.
- To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.
- To provide support for the escalation of service issues.
- Assist with knowledge sharing across services.
The Experience You Will Bring:
- Good standard of education with a minimum of 5 GCSEs or equivalent experience.
- Evidence of Continuous and Professional Development (CPD).
- In-depth understanding of the Building Control function and an understanding of the relevant legislation and regulations applied to the function.
- Some experience of working in a customer focused, service delivery role and good admin skills.
- Working efficiently, professionally, paying attention to detail and following workflows when processing enquiries.
- Effective management of enquiries, assessing risk, identifying potential fraud and working on more complex enquiries in conjunction with Building Control Surveyors.
- Proven ability to analyse and respond to requests and understanding of when to elevate enquiries.
- Proven ability to deliver high standards and good customer service.
- Strong ICT skills and proven ability to learn new systems quickly.
Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people.
Technical Support Officer (Building Control) – Maldon District Council employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer (Building Control) – Maldon District Council
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We think you need these skills to ace Technical Support Officer (Building Control) – Maldon District Council
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Essex County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Essex County Council
✨Get to Know Public Sector Values
Before your interview with Essex County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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