At a Glance
- Tasks: Support compliance services for over 8,900 properties and assist with data management.
- Company: Join Harlow Council, a thriving community with excellent facilities and transport links.
- Benefits: Gain valuable experience in compliance and housing while working in a supportive team.
- Other info: Opportunity for career growth and learning in a collaborative team setting.
- Why this job: Make a real difference in safety compliance while developing your skills in a dynamic environment.
- Qualifications: Strong IT, organisational, and analytical skills; customer service experience is a plus.
The predicted salary is between 23400 - 28600 £ per year.
Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit two Technical Support Officers up to 12 month's contract.
Please note that this post requires the successful individual to be based on-site 3 days per week, increasing to four.
Harlow is a district of contrasts and an ideal location to both live and work.
The town itself is thriving, with excellent shopping and leisure facilities for all ages.
We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.
Harlow Council is seeking two Technical Support Officers to join our Compliance Team, supporting the delivery of statutory compliance services across a housing portfolio of over 8,900 properties.
This is an excellent opportunity for someone with strong IT, organisational and analytical skills who is looking to develop experience within housing, compliance, systems and data management.
Whilst administration forms part of the role, this is not a purely administrative position.
You will work alongside specialist compliance professionals supporting key safety compliance activities including gas, electrical, fire, asbestos, water hygiene and lift safety.
Duties Include but Not Limited to - Provide business, technical and administrative support to the Compliance Team.
Schedule appointments and assist in the delivery of statutory compliance programmes.
Monitor compliance systems, alerts and shared inboxes, escalating issues where appropriate.
Receive, log and coordinate enquiries from residents, contractors and colleagues.
Maintain accurate compliance records, certificates and documentation.
Support data cleansing, validation and data quality improvement projects.
Gather, analyse and map information across multiple systems.
Assist with system improvements and compliance-related projects.
Produce reports and management information using Microsoft Office applications.
Highly organised with excellent attention to detail.
Comfortable working with large volumes of data and information.
Quick to learn new systems and processes.
A confident communicator with strong customer service skills.
Able to prioritise a varied workload and meet deadlines.
Proactive, adaptable and keen to learn.
Competent in Microsoft Outlook, Word and Excel.
A team player with a positive and can-do attitude.
A degree in Business, IT, Data Analytics or a related discipline would be advantageous but is not essential.
Applications are welcomed from candidates with relevant skills and experience.
Selection Process Due to the anticipated volume of applications, shortlisted candidates will be required to complete a pre-interview assessment designed to evaluate:
- Data accuracy and attention to detail
- IT and Excel skills
- Prioritisation and organisational ability
- Written communication skills
- Problem-solving and learning agility
- #J-18808-Ljbffr
Technical Support (Compliance) employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support (Compliance)
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Essex County Council when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Essex County Council!
We think you need these skills to ace Technical Support (Compliance)
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Technical Support (Compliance), make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Essex County Council. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Essex County Council
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Essex County Council.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Essex County Council in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Essex County Council.
