Sheltered Housing Officer - Castle Point Borough Council

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Sheltered Housing Officer - Castle Point Borough Council

Full-Time No working from home possible

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Sheltered Housing Officer - Castle Point Borough Council

Castle Point Borough Council

Permanent, Full Time

£31,022 up to £33,143 per annum

Location: Castle Point

Closing Date: 18th August 2026

Castle Point Borough Council is seeking to appoint a dedicated and compassionate Sheltered Housing Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about supporting older and vulnerable residents to live independently and safely in their homes.You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. This is a great opportunity to make a meaningful difference to our Sheltered Housing community, where you will be the trusted point of contact for residents, helping to foster a sense of community, dignity and wellbeing. If you thrive on building relationships, solving problems, and championing independence, we encourage you to apply for this role.

Key Responsibilities

Manage the day-to-day operations of a sheltered housing scheme
Conduct tenant inductions, daily welfare checks, and maintain support plans
Ensure health and safety compliance, including fire safety and telecare systems
Liaise with external agencies to coordinate tenant support and social activities
Promote independence while fostering community cohesion
Respond to safeguarding concerns and maintain accurate records
Participate in an emergency out-of-hours rota

About You

We are looking for someone who:

Communicates clearly and empathetically with older and vulnerable people
Has experience of working or caring for vulnerable or older people and those living with long term disability
Works independently and remains calm under pressure
Has IT skills and is confident using Microsoft Office
Demonstrates excellent customer service and relationship-building skills
Has experience in sheltered housing or similar environments
Understands safeguarding and assistive technologies like telecare
Has a flexible attitude to being called upon to work in an emergency or unusual circumstances
Holds a valid driving licence and has access to transport with business insurance

Not only is this a great role for the right candidate but you also get some great benefits including:

27 days Annual leave
FREE Gym membership
Membership of the Local Government pension scheme
Eye test vouchers
Professional learning development opportunities
Staff discounts
Employee Assistance Programme

For an informal discussion regarding this role, please contact Linda Whiteside (Senior Sheltered Housing Officer) at LWhiteside@castelpoint.gov.uk

The successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.

Essex County Council are delighted to be advertising the role of Sheltered Housing Officer on behalf of Castle Point Borough Council. To see full job advert and apply, please click HERE.

How to apply: Jobs This role is being advertised on behalf of Castle Point Borough Council therefore all applications must be submitted via the Castle Point Borough Council website here. Please note any applications submitted via the Working for Essex ‘apply’ button will be advised to reapply via the Castle Point Borough Council website here