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- Tasks: Register births, deaths, and marriages while providing excellent customer service.
- Company: Essex County Council is a dynamic local authority serving 1.8 million residents.
- Benefits: Enjoy flexible working hours and support for unpaid carers.
- Why this job: Join a passionate team making a real impact during significant life events.
- Qualifications: A-level/NVQ 3 or equivalent experience; strong attention to detail required.
- Other info: Driving licence needed for mobility across operational areas.
The predicted salary is between 15048 - 16591 £ per year.
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Registration Service Officer (Frontline) Part-time
Fixed Term, Part Time
About The Role
Registration Service Officer (Frontline) Part-time
Fixed Term, Part Time
£25,081 to £27,653 per annum (full time equivalent)
Location: Basildon
Working Style: Fixed-base worker
We are currently recruiting a Registration Service Officer (Frontline) based at Basildon Library. This is a part-time position working 22.2 hours per week on a rolling rota. The role is for 12 months on a Fixed Term Contract or Secondment opportunity.
Actual salary earning based on 22.2 hours per week – £15,048 up to £16,591 per annum.
Hours: 8:50am – 5:00pm
Working pattern (four week rolling rota):
Week 1 – Wednesday, Thursday, Friday
Week 2 – Wednesday, Thursday, Friday
Week 3 – Thursday, Friday, Saturday
Week 4 – Wednesday, Thursday, Friday
Base: Basildon Library with the expectation to cover other offices as required.
The Opportunity
The Registration Service Officer (Frontline) is an essential front-line role, responsible for delivering one of the core elements of service delivery for the Essex Registration Service. Primarily responsible for registering Births, Deaths and Stillbirths, as well as taking Notices of Intent for Marriages and Civil Partnerships, the role requires organisation, attention to detail and good working knowledge of Microsoft applications.
The role is fully trained, ensuring the competency and expertise to undertake all legislative and statutory duties and functions in compliance with General Register Office (GRO) governance and regulations, to meet Key Performance Indicators (KPIs) set out in the code of practice. The role also interacts with internal and external colleagues, partners and stakeholders to achieve desired outcomes.
The successful candidate will have the opportunity to work in one of the largest and highest performing registration authorities in the country, alongside a highly dedicated, passionate team. The Essex Registration Service believes in delivering the best possible service to the residents of Essex, providing essential services during the most momentous and emotional events in someone’s life.
Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.
Accountabilities
- Responsible for ensuring Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
- Work collaboratively with internal and external stakeholders and partners to define requirements and complete accurate Registrations.
- Utilise specialist skills, knowledge and experience to ensure the effectiveness of the Registration activities.
- Maintain a high standard of customer service, while being empathetic to the sensitive nature of the appointments.
- Understand the impact and reasoning behind agreed service levels and KPIs set out by GRO.
- Responsible for ensuring compliance with internal and external regulation systems such as end of day accounting and stock management.
- Responsible for working flexibly and collaboratively across structural boundaries as part of project and process teams in support of key outcomes.
- Understand our responsibility in adhering to legislation and practices surrounding data protection and confidentiality.
- Participate in service improvement initiatives, supporting colleagues and providing feedback in a professional and constructive way.
The Experience You Will Bring
- Commitment to customer care and a proven track record of adapting to different needs and requirements easily.
- Attention to detail with proven skills in delivering high quality, accurate outcomes in a relevant service.
- Understanding of confidentiality and data protection legislation.
- Ability to adapt and manage a workload with differing priorities.
- Working knowledge of Microsoft Office and web-based applications and the ability to navigate between them easily.
- Educated to ‘A’ level/NVQ 3 or equivalent by experience.
To read more about us please visit: Climate, Environment and Customer Services
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone\’s Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR)) on our careers site
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community
If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk
Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.
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Registration Service Officer (Frontline) Part-time employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Service Officer (Frontline) Part-time
✨Tip Number 1
Familiarise yourself with the Essex Registration Service and its core functions. Understanding the specific duties of a Registration Service Officer, such as registering births and deaths, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations with recruiters. Since this role involves sensitive interactions, showcasing your ability to empathise and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Prepare for questions about data protection and confidentiality. Given the nature of the role, being able to discuss how you would handle sensitive information responsibly will show that you understand the importance of these regulations.
✨Tip Number 4
Network with current or former employees of Essex County Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Registration Service Officer (Frontline) Part-time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Registration Service Officer position. Highlight your relevant experience in customer service, attention to detail, and any knowledge of Microsoft applications.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your commitment to customer care and any previous roles that required organisation and accuracy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Essex Registration Service. Mention specific examples from your past that demonstrate your ability to handle sensitive situations and work collaboratively with stakeholders.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Essex County Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Registration Service Officer. Be prepared to discuss how your skills and experiences align with the requirements, especially in areas like customer service and attention to detail.
✨Show Empathy and Sensitivity
Given the nature of the role, it's crucial to demonstrate your ability to handle sensitive situations with empathy. Prepare examples from your past experiences where you've successfully managed delicate interactions, as this will show your suitability for the position.
✨Familiarise Yourself with Relevant Legislation
Brush up on the General Register Office (GRO) regulations and data protection laws relevant to the role. Being knowledgeable about these topics will not only impress your interviewers but also show that you take the responsibilities of the role seriously.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.