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For Companies At a Glance
- Tasks: Join our Recovery Team to help collect outstanding payments and support local communities.
- Company: Castle Point Borough Council, committed to transparency and outstanding customer service.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a team player attitude; experience in debt recovery is a plus.
- Other info: Dynamic role with training and mentoring to enhance your knowledge and career prospects.
The predicted salary is between 36000 - 60000 £ per year.
Overview
sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernise, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving. Our values: Trust, Respect, Improving and Learning, and Customer Focus.
The Opportunity
An exciting opportunity has arisen to join our successful Recovery Team collecting outstanding Council Tax, Business Rates, Housing Rents and other income owed to the Council. This role is interesting and varied and we are looking for an enthusiastic team player who can support us with negotiating payment from customers, maintaining accurate records, deciding appropriate recovery actions amongst other responsibilities. You will also need excellent communication skills to liaise with the public, other Council departments, Enforcement Agents and advice agencies. Experience of a revenues IT system is desirable but not essential.
Accountabilities
- To assist with the administration of systems reports and a wide range of recovery methods, including reminders, Final notices, Summonses, 14-day notices, enforcement, and insolvency.
- Assessing customers income/expenditure, making special payment arrangements at all stages of recovery, reviewing and monitoring as necessary. Liaise with other stakeholders such as Peabody and CAB.
- Responding to enquiries by letter, email, and in person, as required with a preference to digital communications where available.
- Instigating and reviewing Attachment of Earning Orders and deductions from DWP benefits and ensuring payments are received and allocated correctly.
- Providing support both before and at Court, preparing paperwork, dealing with customer queries and making payment arrangements.
- Tracing absconded customers, using internal and third-party systems.
- Identifying irrecoverable debts, undertake all relevant checks, and prepare documentation to recommend write off.
- Through training and mentoring, gain a detailed knowledge of procedures, legislation and case-law, relating to the recovery and enforcement of debts.
- Ensuring accurate case selection for Enforcement, liaising with Enforcement Agents, and updating revenues systems.
- Checking and actioning monthly reports at various stages of recovery to maximise collections.
- Have recent experience and knowledge in a debt recovery or collections environment in the public or private sector.
- Have experience of Microsoft Office and a revenues or collection system.
- Have good verbal and written communication skills, as well as the ability to support and negotiate with customers and stakeholders in a calm and sensitive way in difficult situations.
- Can demonstrate awareness and understanding of equal opportunities and other people\\\’s behaviour, physical, social and welfare needs.
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Recovery Officer - Castle Point Borough Council employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer - Castle Point Borough Council
✨Tip Number 1
Get to know the council's values inside out! When you’re chatting with them, sprinkle in how you embody Trust, Respect, and Customer Focus. It shows you’re not just a fit for the role but also for their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various stakeholders, try role-playing scenarios with friends or family. This will help you feel more confident when discussing payment arrangements or handling tricky situations.
✨Tip Number 3
Brush up on your knowledge of recovery methods and legislation. Familiarise yourself with terms like Attachment of Earnings Orders and insolvency. This will not only impress them but also prepare you for the questions they might throw your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Recovery Officer - Castle Point Borough Council
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Recovery Officer role. We want to see how you can contribute to our values of Trust, Respect, and Customer Focus.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you've effectively communicated in challenging situations.
Highlight Relevant Experience: If you've got experience in debt recovery or collections, make it shine! Even if it's not directly related, any customer service or administrative roles can show us your ability to handle sensitive situations and maintain accurate records.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Essex County Council
✨Know Your Stuff
Make sure you understand the role of a Recovery Officer and the key responsibilities involved. Familiarise yourself with terms like Council Tax, Business Rates, and the various recovery methods mentioned in the job description. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, think of examples from your past experiences where you've successfully negotiated or resolved issues with customers. Be ready to demonstrate how you can handle difficult conversations calmly and sensitively.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, such as dealing with an irate customer or deciding on recovery actions. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Highlight Your Team Spirit
As a team player, it's important to convey your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles, especially in contexts related to debt recovery or customer service.
