At a Glance
- Tasks: Provide top-notch customer service and support at our community learning centre.
- Company: Join Adult Community Learning, a leader in lifelong learning for Essex residents.
- Benefits: Earn £12,879.44 per annum for 19 hours a week with flexible working options.
- Other info: Dynamic role with opportunities to grow and develop your skills.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: GCSE level education and proven customer service skills required.
The predicted salary is between 12879 - 12879 £ per year.
Overview
Permanent, Part Time £25,081 per annum, full time equivalent
Location: Clacton on Sea
Closing Date: Wednesday 28th January 2026 at 11.59pm
Interview Date: W/C the 9th of February 2026
Please note that this opportunity is being offered on a Part Time basis, offering 19 hours per week covering the following days and times:
- Monday: 9am - 4pm
- Tuesday: 9:30am - 3pm
- Thursday: 9am - 4pm
Flexibility to work at ACL Colchester if required as per business need.
The actual earnings for the 19 hours per week, for the year are £12,879.44 per annum.
The Opportunity
Adult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.
The Business Operations Assistant will carry out effective front-line duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre.
Accountabilities
- Deliver high quality "first point of contact" customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG).
- Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
- Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do. This will include activities such as assessment booking, face to face enrolments (full cost / non assessed subjects) and obtaining customer feedback.
- Contribute to the security of and access to the site, this will include activities such as occasionally locking and unlocking buildings and acting as key holder responding to calls outside normal working hours, setting, checking, and turning off alarms.
- Issuing learner / visitor badges, stopping unauthorised access, safeguarding those in the centre, supporting the open / closing of centres as back up to premises and ensuring fire and Health and Safety requirements are fully met - PEEPS etc.
- Support the Business Operation leads in the day to day running of an ACL Centre by ensuring the needs of specific groups are met, utilisation is maximised, and the environment meets expectations.
- Where required (centre specific), ensure premises functions are fulfilled. Including: setting up rooms for private hire, joint responsibility with Premises Assistants for preparing refreshments for meetings and private hire and ensuring health and safety requirements in centres.
- Providing administration support to teams within ACL in a timely fashion to support the smooth running of the service. Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team. Including: Banking / Petty Cash, contacting learners to remind them of upcoming assessments / events and supporting the skill hubs.
The Experience You Will Bring
- Essential:
- Educated to level 2 (GCSE) or equivalent by experience.
- Proven customer service skills.
- Good communication skills and confident with face to face, phone, email, and remote interactions.
- Experience from customer facing roles.
- Desirable:
- Able to work in a team and work under pressure.
- Requirement to travel between centres as and when needed - driving license desirable.
- Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
Part Time Business Operations Assistant - ACL employer: Essex County Council
Adult Community Learning (ACL) is an exceptional employer that prioritises the growth and development of its staff while fostering a supportive and inclusive work environment. Located in Clacton on Sea, ACL offers flexible part-time opportunities that allow employees to make a meaningful impact in the community by helping learners from diverse backgrounds enhance their skills and life chances. With a strong focus on employee well-being and collaboration, ACL provides a unique chance to contribute to lifelong learning initiatives while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Business Operations Assistant - ACL
✨Tip Number 1
Get to know the company! Research ACL and its mission. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit into their culture and goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Part Time Business Operations Assistant - ACL
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Operations Assistant. We want to see how you can bring value to ACL, so don’t hold back on showcasing your customer service skills!
Show Your Passion for Learning:Since ACL focuses on lifelong learning, it’s a great idea to express your enthusiasm for education and community engagement in your application. Let us know why you’re excited about helping others enhance their life chances through learning.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Essex County Council
✨Know Your Stuff
Before the interview, make sure you understand what ACL does and how the Business Operations Assistant role fits into their mission. Familiarise yourself with their programmes and the communities they serve. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share specific examples from your past experiences. Think of situations where you handled difficult customers or went above and beyond to ensure a positive experience. This will demonstrate your capability in a customer-facing role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like dealing with a learner who has additional needs or managing multiple tasks under pressure. Practise your responses to these scenarios so you can articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of learners you’ll be working with, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
