At a Glance
- Tasks: Be the go-to person for Building Control queries and help streamline processes.
- Company: Join Maldon District Council, a community-focused local authority.
- Benefits: Enjoy flexible working, generous holidays, and a supportive work environment.
- Other info: Work in a vibrant area with great local amenities and career growth opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 5 GCSEs or equivalent experience; customer service skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Maldon District Council is working in partnership with Essex Shared Services to support the role of Technical Support Officer (Building Control), a full time position offering hybrid working with a minimum of 2 days in the office per week. The role is within the Council's award winning Housing Service, which is part of the Place, Planning & Growth directorate.
Role Purpose: As a Technical Support Officer, you'll be the first point of contact for Building Control enquiries. You'll process Building Regulation applications, maintain accurate records, support Building Control Surveyors, liaise with customers, and ensure applications are managed efficiently and in accordance with legislation.
Accountabilities - Service Delivery:
- Assist the efficient, effective and consistent processing and resolution of Building Control queries, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice.
- Assist with the understanding of customer need and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council's outcomes and ensuring high levels of internal customer satisfaction.
- Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
- Supporting customer self-serve and spotting opportunities for the Council to initiate further enabling and self-serve.
- Manage non-complex customer issues effectively and understand when to consult with the Building Control Surveyors and Building Control Manager.
- Maintain confidentiality in line with agreed policy and relevant data protection legislation.
- Support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.
- Provide support for the escalation of service issues.
- Assist with knowledge sharing across services.
The Experience You Will Bring:
- Good standard of education with a minimum of 5 GCSEs or equivalent experience.
- Evidence of Continuous and Professional Development (CPD).
- In-depth understanding of the Building Control function and an understanding of the relevant legislation and regulations applied to the function.
- Some experience of working in a customer focused, service delivery role and good admin skills.
- Working efficiently, professionally, paying attention to detail and following workflows when processing enquiries.
- Effective management of enquiries, assessing risk, identifying potential fraud and working on more complex enquiries in conjunction with Building Control Surveyors.
- Ensure outcomes meet legislative and professional standards.
- Manage customer interactions promptly and effectively, establishing the nature of the enquiry and then taking action or referring to another team where appropriate.
- Proven ability to analyse and respond to requests and understanding of when to escalate enquiries.
- Proven ability to deliver high standards and good customer service.
- Strong ICT skills and proven ability to learn new systems quickly.
Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer.
Technical Support Officer (Building Control), Maldon employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer (Building Control), Maldon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Essex County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Essex County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer (Building Control), Maldon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Essex County Council:Your cover letter is your chance to shine! Tell us why you want to work at Essex County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Essex County Council!
How to prepare for a job interview at Essex County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
