At a Glance
- Tasks: Support vital services like Housing Benefit and Council Tax, making a difference for local residents.
- Company: Join Maldon District Council, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make an impact in your community while developing valuable skills.
- Qualifications: Minimum of 2 GCSEs in English and Maths; customer service experience preferred.
About the Role
Maldon District Council is seeking a Revenues and Benefits Assistant (permanent, full time). The role offers hybrid working with an expectation of attending the office two days per week. Salary ranges from £24,648 to £27,408.33 per annum, location: Maldon. Closing date: 21st July 2026.
As a Revenues and Benefits Assistant, you will play a key role in supporting vital services that impact thousands of residents—helping to administer Housing Benefit, Council Tax Support, and the collection of Council Tax and Business Rates.
Accountabilities – Service Delivery
- Provide day to day administrative support to the Revenues and Benefits team including the handling and filing of physical and digital mail.
- Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
- Supporting customer self‑serve.
- Support the management of non‑complex customer issues effectively and understand when to consult with others.
- Maintain confidentiality in line with agreed policy and relevant data protection legislation.
The Experience You Will Bring
- Good standard of education with a minimum of 2 GCSEs (English and Maths) or equivalent experience.
- An awareness of the relevant legislation and regulations is essential. However, a knowledge/understanding of Revenues and Benefits and Document Management systems would be desirable.
- Experience working in a Revenues and Benefits / Local Authority / Customer facing environment or administrative role.
- Effective communication skills.
- Excellent attention to detail, ensuring accuracy in documentation and data entry.
- Confident using technology and Microsoft applications (e.g. Office 365, Word, Excel, PowerPoint) and service specific systems (i.e. GIS, Civica, Academy, Uniform etc.).
- Effective verbal and written communication skills.
- Flexible and adaptable to change, uncertain situations.
Benefits
In addition to a competitive salary, you will be entitled to a range of benefits, including:
- The Local Government Pension Scheme
- Generous holiday entitlement
- Flexible and agile working
- Employee assistance programme
- Cycle to work scheme
- Salary sacrifice car lease scheme
- Discounted local gym membership
- Free parking
Equal Opportunity
We welcome applications from people of all backgrounds, cultures and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people and is a Disability Confident Employer.
Contact
For more information on these roles or if you have any questions, please email essexsharedservices@essex.gov.uk. Alternatively, you can contact:
- Samantha Myddelton, Business Development Lead: 0333 013 0098
- Thea Towers, Specialist Recruitment Consultant: 0333 013 8008
Revenues and Benefits Assistant – Maldon District Council employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Assistant – Maldon District Council
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Essex County Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Essex County Council and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues and Benefits Assistant – Maldon District Council
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Essex County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Essex County Council
✨Get to Know Public Sector Values
Before your interview with Essex County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Essex County Council.
