ICT Technical Manager – Maldon District Council

About the Role

Maldon District Council is working in partnership with Essex Shared Services to support the role of ICT Technical Manager, a full‑time position offering hybrid working with an expectation of attending the office 1–2 days per week depending on business needs.

Role Purpose

• Provide operational leadership and professional oversight for the delivery of ICT projects, ensuring change is planned, governed and delivered effectively.
• Ensure compliance with council policies, governance arrangements, technical standards and relevant legislation in the delivery of ICT projects and change activity.
• Enable the successful delivery of ICT and digital priorities by coordinating project delivery and managing dependencies across ICT teams, services and suppliers.
• Provide leadership and direction to ICT Project Officers, ensuring project work is prioritised, resourced and delivered to agreed standards, timescales and quality.
• Ensure ICT projects are delivered in a controlled and proportionate manner, with risks, issues and interdependencies identified, managed and escalated appropriately.
• Ensure effective transition of ICT projects into business‑as‑usual services, working closely with ICT support and technical teams to achieve stable, secure and supportable outcomes.
• Drive continuous improvement in ICT project delivery, governance and ways of working, embedding consistency, learning and best practice across the service.
• Be a role model for the service, demonstrating professionalism, integrity, resilience and compassion, with a strong focus on communication, leadership, personal development and wellbeing.

Accountabilities

• Lead and coordinate the delivery of ICT projects, ensuring they are planned, governed and delivered in line with agreed priorities, standards and timescales.
• Provide line management and professional leadership to ICT Project Officers, including allocating work, setting expectations, monitoring delivery and supporting development.
• Oversee project governance, ensuring risks, issues, dependencies and decisions are identified, managed and escalated appropriately through agreed governance routes.
• Work closely with service areas, ICT colleagues and suppliers to ensure project requirements are understood, communicated and delivered effectively.
• Ensure ICT projects transition smoothly into business‑as‑usual service, supporting appropriate handover, documentation and operational readiness.
• Maintain oversight of project delivery performance, using management information to monitor progress, quality and capacity and inform planning and prioritisation.
• Support continuous improvement of ICT project delivery, governance and ways of working, embedding learning and consistent approaches across the team.
• Act as a senior operational point of contact for ICT project delivery, providing assurance, advice and escalation support to the Head of ICT and stakeholders.

The Experience You Will Bring

Knowledge and Qualifications

• The ideal candidate will hold a degree‑level qualification in IT, digital, project management or a related field, supported by a recognised project management qualification or substantial experience delivering ICT projects at a senior level.
• They should demonstrate ongoing professional development, strong leadership capability, and a solid understanding of ICT project delivery within a local authority or similarly complex environment.
• A strong grasp of ICT systems, digital solutions, project governance, risk and change management, and the relationship between project delivery and business‑as‑usual support is essential.
• Knowledge of information governance, data protection, cyber security, supplier management and continuous improvement approaches is also required, along with an understanding of council governance and the wider public‑sector context in which ICT projects operate.

Experience

• The successful candidate will have significant experience delivering ICT or digital projects within a local authority or similarly complex public‑sector environment, with proven ability to coordinate project planning, delivery, monitoring and dependency management.
• They should have experience supervising project or technical staff, working within formal governance frameworks, and engaging effectively with internal teams, senior stakeholders and external suppliers.
• Strong skills in managing risks, issues and change are essential, along with experience supporting smooth transition into business‑as‑usual services.
• The role also requires the ability to manage multiple deadlines in a fast‑paced environment and contribute to service improvements through lessons learned and enhanced delivery approaches.

Skills and Ability

• The role requires strong leadership and coordination skills, with the ability to motivate a team of ICT Project Officers and manage multiple projects, risks and dependencies effectively.
• Candidates should demonstrate excellent organisational ability, sound judgement in resolving issues, and confident stakeholder management across services, technical teams and suppliers.
• Clear and professional communication with both technical and non‑technical audiences is essential, along with the ability to coach and support staff, use project delivery tools and Microsoft 365 applications, and remain calm, adaptable and solution‑focused in a fast‑paced environment.

We are able to offer ongoing training opportunities to the successful candidate to support career growth.

Benefits

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Equal Opportunities

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.