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For Companies At a Glance
- Tasks: Manage tenancies, support residents, and tackle housing issues in a vibrant community.
- Company: Harlow District Council, a supportive and dynamic local authority.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Full UK driving licence and knowledge of tenancy management required.
- Other info: Join a thriving town with excellent transport links and a collaborative team environment.
The predicted salary is between 54000 - 72000 £ per year.
About The Role
Temporary, Full Time
£30.00 ph (umbrella)
Location: Harlow
Closing Date: 3rd February 2026
Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Housing Officer on a 6 month basis. Please note that this post requires the successful individual to be based in the Civic Centre in Harlow 3 days per week after an initial training period. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.
Job Purpose
The role requires housing management duties including responding to reports of anti-social behaviour, tenancy changes, safeguarding concerns and other tenancy related issues as per job description. The role requires excellent customer service and organisational skills and an ability to be able to work independently as well as part of a team.
The Role
- To work as part of a team dealing with all aspects of estate and tenancy management.
- The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable.
- To investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the Council’s stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents.
- To ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained.
- To attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.
Duties
- Letting of new tenancies/ending of tenancies
- Managing tenancy changes
- Introductory Tenancy Reviews
- Resident engagement
- Partnership working with other agencies and teams
- Prioritising Tenancy sustainment
- Tenancy enforcement
- Tenancy/Property Audits
- Estate management
Experience
The experience you will bring:
- Full UK Driving Licence, with access to vehicle
- Knowledge of tenancy management and legislation
What You Should Do Next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email louise.butler@essex.gov.uk
Housing Officer employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company culture! Research Harlow District Council and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team dynamics, which can give you an edge when it comes to interviews.
✨Tip Number 3
Prepare for situational questions! As a Housing Officer, you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully handled tenancy issues or conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role requires excellent customer service, share specific examples of how you've successfully dealt with tenants or customers in the past. We want to see how you can make tenancies sustainable!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your qualifications quickly.
Apply Through Our Website: Don't forget to submit your application via the Working for Essex website! It's the best way for us to receive your details and ensures you're considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Essex County Council
✨Know Your Stuff
Make sure you brush up on housing management legislation and tenancy issues. Familiarise yourself with common challenges like anti-social behaviour and tenancy changes, as these are likely to come up in your interview.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, think of examples from your past experiences where you've successfully resolved tenant issues or improved customer satisfaction. Be ready to discuss how you can apply these skills in the Housing Officer role.
✨Demonstrate Teamwork and Independence
Prepare to talk about times when you've worked both independently and as part of a team. This role involves collaboration with other agencies, so highlight your ability to balance teamwork with self-sufficiency.
✨Stay Organised
The job requires maintaining clear documentation and records. Bring up any systems or methods you use to stay organised, especially in managing multiple cases or projects. This will show that you're ready to handle the administrative side of the role effectively.
