At a Glance
- Tasks: Manage estates and tenancies, ensuring a top-notch service for tenants and leaseholders.
- Company: Join Harlow District Council, a vibrant local authority in a thriving town.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 33 - 33 £ per hour.
About The Role
Harlow District Council are delighted to be supporting Harlow District Council to recruit a temporary Housing Officer - Property on a 3–6-month basis. Please note that this post requires the successful individual to be based on site full time initially and then moving to 2-3 days once training and induction has been completed.
The role involves:
- Being responsible for estate and tenancy management duties in accordance with the Council’s agreed policies and working practices, delivering a first-class service that is value for money and customer focused.
- Acting as the principal point of contact for tenants and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable.
- Investigating and taking appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, neighbour disputes, unauthorised occupation of the Council’s stock, successions and assignments, and breaches of tenancy (excluding rent arrears) and estate related incidents.
- Discussing with the Team Leaders and Tenancy Support officers any unusual, complex or sensitive cases at an early stage.
- Carrying out estate inspections in accordance with the Team Plan, to identify and rectify any health and safety or environmental issues through joint working with other appropriate departments and agencies.
- Maintaining comprehensive, up-to-date, clear, easily accessible written notes and documentation on individual cases/incidents and where appropriate electronic records.
- Adopting a flexible approach to covering and assisting the work of other team members during periods of absence and demonstrating a commitment to team working.
- Maintaining up-to-date statistical information as required.
- Providing the initial point of contact at tenancy signups, giving advice and support for all new tenants and ensuring signposts to other agencies as the need arises.
- Discussing housing options with residents and being responsible for registering transfers and mutual exchange applications and inspections.
Experience and qualifications:
- Knowledge and experience of Housing management gained in local authority, RSL or related organisation, including contact with the general public.
- Must be willing to work flexible hours to meet deadlines and attend residents’ meetings if required.
- Driving license and access to a vehicle or other suitable means of transport.
- Knowledge of current housing legislation used to address antisocial behaviour.
- Understanding of the key aspects of landlord and tenant legislation.
- Able to communicate effectively with a wide range of people.
- Can prioritise tasks against competing demands and deliver to very tight deadlines.
- Practical and tactful approach to problem solving.
- Self-motivated team player.
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email louise.butler@essex.gov.uk.
Housing Officer – Property – Harlow DC employer: Essex County Council
Harlow District Council is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. With a focus on delivering high-quality housing services, employees benefit from flexible working arrangements, comprehensive training, and the opportunity to make a meaningful impact in a vibrant town with excellent transport links and amenities.
