At a Glance
- Tasks: Lead and manage Learning Hubs, ensuring a safe and inclusive environment for all learners.
- Company: Join a forward-thinking organisation dedicated to community learning and development.
- Benefits: Competitive salary, professional development opportunities, and a supportive work culture.
- Other info: Flexible working hours and commitment to equality and inclusion.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in managing customer-facing services and strong leadership abilities required.
The predicted salary is between 33711 - 39659 £ per year.
- Learning Hub Lead
- Permanent, Full Time
- Working Style: Fixed-base worker
About The Role
This countywide role involves managing the Premises and Café teams across all ACL sites.
The post holder will be based at a local ACL centre but must travel throughout the county, requiring a valid driving licence and access to a vehicle or alternative mobility solution.
Flexibility with work hours is required, which may include evenings and Saturdays, to meet business needs.
- Role Responsibilities
- Lead the operational delivery of Learning Hubs, community outreach venues and cafés, ensuring facilities are safe, welcoming and inclusive, and that opening times meet service and learner need.
- Provide overall responsibility for health and safety, safeguarding and security across locations, ensuring compliance with legislation, ECC policies and inspection/audit requirements, including Martyn’s Law where applicable.
- Act as the operational lead for premises management, including access control, room scheduling, space utilisation, timetabling and equipment availability to support effective learning delivery.
- Manage and coordinate community outreach operations, including venue relationships, contractual arrangements, health and safety compliance and financial administration, maintaining positive partnerships and ACL’s reputation within local communities.
- Promote digital inclusion by ensuring learners can access and use technology safely and confidently within Learning Hubs, working alongside Digital and Learning Support teams to meet Jisc and digital‑access requirements.
- Provide effective line management for learning hub premises and café staff (including supervision, performance management, coaching and development), ensuring consistently high standards of customer service in line with ECC procedures and values.
- Work collaboratively with Curriculum, Sector, Exams, Digital and Learning Support teams to enable smooth delivery of learning programmes and a coherent learner journey.
- Ensure financial compliance within Learning Hubs, including correct handling, receipting and security of income, use of payment systems and adherence to ECC financial procedures.
- Monitor learner feedback, engagement data and service performance metrics, using insight to drive continuous improvement in customer experience and operational effectiveness.
- Oversee contractors and any external partners involved in keeping the hubs operational, building strong working relationships to support effective operations and high quality outcomes while ensuring work is planned and delivered safely, compliantly and with minimal disruption to learning activity.
- Actively promote ECC’s customer service framework, equality, inclusion and continuous improvement culture across all Learning Hub operations.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
- Knowledge, Skills And Experience
- Educated to Level 3 or equivalent, or equivalent by experience with evidence of continuing professional development.
- Experience managing customer‑facing, operational or learning‑support services in a complex environment.
- Strong working knowledge of health and safety, safeguarding and compliance in public or learning settings.
- Understanding of adult learning environments, digital inclusion and learner‑journey principles.
- Proven leadership and people‑management skills, with the ability to motivate, coach and develop teams.
- Strong organisational and communication skills, with the ability to manage competing priorities and operational demands.
- Experience of working collaboratively with internal teams and external partners.
- Commitment to equality, accessibility, safeguarding and continuous professional development.
We are proud to be a Disability Confident Leader and are committed to interview all disabled applicants who meet the minimum requirements of the role.
We also commit to interview all veterans and care leavers who meet the minimum requirements of the role.
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Learning Hub Lead in Essex employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Hub Lead in Essex
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Essex County Council looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Learning Hub Lead at Essex County Council, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Learning Hub Lead in Essex
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Essex County Council, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Essex County Council and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Essex County Council
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Essex County Council might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Essex County Council.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
