Essex County Council is seeking a Customer Experience Lead for Adult Community Learning. This permanent, full-time role focuses on managing customer-facing operations, ensuring each learner receives a positive experience throughout their journey.
Key responsibilities include developing customer service standards, collaborating with various teams and championing accessibility. The ideal candidate has proven leadership experience in customer service, especially within adult education, and strong analytical skills to drive continuous improvement.
Flexible working arrangements are offered to support unpaid carers.
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