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- Tasks: Lead daily functions and ensure compliant payment solutions for the council.
- Company: Epping Forest District Council, committed to community support and development.
- Benefits: Part-time hours, competitive pay, and flexible working arrangements.
- Why this job: Make a difference in local government while gaining valuable experience.
- Qualifications: Experience in finance or customer service preferred.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
30 Hours per Week
Part-Time, Temporary
Up to 11 Month Contract
£15 per hour PAYE / £19.21 Umbrella
Closing Date: Thursday 29th January 2026
Essex County Council (ECC) are delighted to be supporting Epping Forest District Council to recruit a Customer Payment Solutions Lead on a part-time, temporary basis. Due to the nature of this role, the successful candidate will be required to be on-site 1 day per month after an initial training period.
Purpose of the Role:
Lead, and be responsible for the day to day functions within postholder’s area and for the delivery of outcomes. Through personal example, open commitment and clear action provide support and ensure the Council delivers and maintains compliant solutions.
Tasks and Responsibilities:
- Import of bank statement
- Allocation and reconciliation of payments
- Importing files to Income Management system
- Project work for Income Management system – planned upgrades, system testing, checking imports/exports
- Troubleshooting issues with the Income Management system, raising cases with supplier and following up
- Issuing refunds
- Covering calls and taking telephone payments
- Processing cheques
- Running reports
- Mailbox management
- End of day tasks – saving files, checking imports and exports
These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the postholder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post.
Customer Payment Solutions Lead (Business Support) – Epping Forest District Council in Essex employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Payment Solutions Lead (Business Support) – Epping Forest District Council in Essex
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Epping Forest District Council. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions related to customer payment solutions. We want you to showcase your knowledge and experience, so practice articulating how you've tackled similar challenges in the past.
✨Tip Number 3
Dress the part! Even if it's a virtual interview, looking professional can boost your confidence and make a great first impression. Remember, you're aiming to lead in this role, so show them you mean business!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Payment Solutions Lead (Business Support) – Epping Forest District Council in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Payment Solutions Lead role. Highlight relevant experience and skills that match the job description, like your expertise in payment systems and project management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed similar tasks in the past.
Showcase Your Problem-Solving Skills: Since troubleshooting is a key part of this role, be sure to include examples of how you've tackled issues in previous jobs. We want to see your analytical thinking in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Essex County Council
✨Know Your Numbers
Since this role involves a lot of financial tasks like payment allocation and reconciliation, brush up on your numerical skills. Be ready to discuss how you've handled similar tasks in the past and any specific software you’ve used.
✨Show Your Problem-Solving Skills
This position requires troubleshooting issues with the Income Management system. Prepare examples of challenges you've faced in previous roles and how you resolved them. This will demonstrate your proactive approach and ability to think on your feet.
✨Familiarise Yourself with the Council's Goals
Research Epping Forest District Council and understand their objectives, especially regarding customer payment solutions. Showing that you align with their mission can set you apart from other candidates.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to the role, such as handling refunds or managing a busy mailbox. Practise articulating your thought process and the steps you would take to ensure compliance and efficiency.
