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For Companies At a Glance
- Tasks: Assist in running events, set up venues, and ensure customer satisfaction.
- Company: Braintree District Council, a supportive and community-focused organisation.
- Benefits: Competitive pay, flexible part-time hours, and potential for overtime.
- Why this job: Join a dynamic team and create memorable experiences for the community.
- Qualifications: Customer service skills, organisational abilities, and a proactive attitude.
- Other info: Opportunity for growth and development in a vibrant work environment.
The predicted salary is between 11 - 16 £ per hour.
Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting a Customer Advisor within their events team on a part-time, temporary basis until March 2026, with a view to extend. Due to the nature of this role, the successful candidate is required on-site only.
Working Hours: 08:00 - 16:00 / 09:00 - 17:00
Working Days: Wednesday & Friday - overtime available
The Opportunity
As a Customer Service Assistant, you will play an active part in the day-to-day smooth running of the Venues Team operations across three venues. Our Venues are available to hire for meetings, conferences, events and weddings. In this role you will be responsible for setting up rooms as per the customer's requirements, identifying customer needs and building customer relationships to ensure the best customer experience.
Role Accountabilities
- To ensure that all rooms are set up in accordance with customer requirements, ensuring that customers' reasonable requests are met, to clear away after the customer has left. This will include working across any of the three sites at any time and working some evenings and weekends on a rota basis.
- Serving pre-made refreshments to customers.
- Actively promote the three BDC venues and maximise sales ensuring the team meet the yearly revenue target.
- To deal with customer enquiries and bookings as and when required.
- To open and close all premises securely.
- To clear away after events, clean and tidy venues as necessary.
- To find any faults in the premises which may arise and elevate these as appropriate.
- To report any defects to the Management Team and to undertake security, maintenance and health & safety duties in accordance with the standards agreed with the Manager.
- To supervise contractors as and when required.
- To provide venue set up/clear down services, ensuring high standards of Health & Safety.
- To work at BDC events held at any of the hireable venues.
- To cover the reception desks at venues, when required.
The Experience You Will Bring
- Experience in setting up and closing down events.
- Licence with access to vehicle.
- Physically fit.
- Proven communication skills.
- Customer service experience/skills.
- Excellent organisational skills.
- Ability to prioritise.
- Ability to work on own or part of a team.
- Experience of venue and event support (preferable).
- Awareness of health and safety.
- Experience in using Outlook, Word and Excel.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email Ashleigh.Drake@essex.gov.uk.
Customer Advisor (Events) – Braintree District Council in Essex employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Events) – Braintree District Council in Essex
✨Tip Number 1
Get to know the company! Research Braintree District Council and their events team. Understanding their values and what they’re all about will help you tailor your approach during interviews and show that you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and event management. Think of examples from your past experiences that showcase your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Advisor (Events) – Braintree District Council in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the Customer Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about customer interaction, share specific examples of your previous customer service experiences. We want to see how you've built relationships and handled enquiries in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the events team at Braintree District Council.
Apply Through Our Website: Don't forget to submit your application via the Working for Essex website! This ensures we receive your application directly and can process it efficiently. We can't wait to hear from you!
How to prepare for a job interview at Essex County Council
✨Know the Venues Inside Out
Familiarise yourself with the three venues you'll be working at. Understand their layouts, facilities, and any unique features. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your communication skills and ability to build relationships, as these are key for a Customer Advisor.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've had to manage multiple tasks or events simultaneously. Be ready to discuss how you prioritised and ensured everything ran smoothly, as this is crucial for the role.
✨Be Ready for Health & Safety Questions
Brush up on basic health and safety protocols relevant to event management. Be prepared to discuss how you would handle potential hazards or ensure compliance during events, showing that you take safety seriously.
