At a Glance
- Tasks: Lead the Housing ICT team, focusing on rent accounting and case management.
- Company: Join Epping Forest District Council, a supportive and innovative local authority.
- Benefits: Competitive pay, remote work flexibility, and part-time hours.
- Other info: 4-month contract with opportunities for professional growth.
- Why this job: Make a real difference in housing services while working remotely.
- Qualifications: Strong SQL skills, experience with CRM reporting, and knowledge of Power BI.
Essex County Council (ECC) are delighted to be supporting Epping Forest District Council in recruiting a Lead Officer on a 4-month contract. This role offers fully remote working with occasional on-site presence dependant on the business needs.
The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:
- Rent Accounting
- Case management and tasks/workflows/forms
- CRM Reporting - to include SSRS (strong SQL skills - intermediate/advanced)
- Power BI experience would be useful
- Integrations and interfaces - Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM
- CX User Training
- Managing upgrades, ideally 25.x (version that supports the Customer Portal)
- Customer Portal
Also, must have some understanding of the following:
- Assets
- Functional units
- Users and Roles
- Contact groups
- System schedules
- Arrears policies
- An understanding of allocations would also be useful
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have queries on this role or require anything else, please email.
Lead Officer - Housing ICT (Cx Housing) - EFDC, Epping employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
