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For Companies At a Glance
- Tasks: Be the friendly voice of North Herts Council, helping customers with their inquiries.
- Company: Join a council dedicated to community service and inclusivity.
- Benefits: Enjoy a supportive work environment that values work/life balance and diversity.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Experience in handling phone inquiries is essential; familiarity with Microsoft Office is a plus.
- Other info: Flexible work patterns and opportunities for personal growth await you!
The predicted salary is between 24000 - 36000 £ per year.
The post holder will be a customer service expert acting as the public face and voice of North Herts Council to all our customers regarding a multitude of issues relating to the delivery of Council services.
The post holder will be responsible for resolving as many customer enquiries as possible at the point of enquiry, retaining responsibility for the enquiry until it is resolved, tracking these enquiries, chasing if necessary, and bringing the enquiry to a satisfactory conclusion.
The responsibilities
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To operate professionally as an individual and team member for the benefit of the customer at all times, regularly contributing ideas, suggestions and feedback to Team Leaders thus providing a valuable contribution to the effectiveness and continued success of the CSC.
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To keep up to date with developments, services and information relating to the CSC and the rest of the Council to ensure appropriate and timely information is given to customers.
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To competently operate a number of computer systems including Microsoft Excel, Word and Outlook programmes, the Council’s CRM system, telephony systems (including switchboard and call distribution), websites / intranet
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To take a flexible approach to the changing patterns of work within the CSC and undertake other duties consistent with the job purpose and grade of post.
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This role is largely telephone based so experience dealing with enquiries via the telephone is essential.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work / life balance, valuing our employees, and enabling them to make a difference to the local community.
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Customer Service Assistant - North Herts Council employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - North Herts Council
✨Tip Number 1
Familiarize yourself with the services provided by North Herts Council. Understanding the various departments and their functions will help you answer customer inquiries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role is largely telephone-based, being able to convey information clearly and professionally over the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Stay updated on current events and changes within the council. This knowledge will not only help you provide accurate information to customers but also show your proactive approach during interviews.
✨Tip Number 4
Demonstrate your teamwork skills. Be prepared to share examples of how you've contributed to team success in previous roles, as collaboration is key in a customer service environment.
We think you need these skills to ace Customer Service Assistant - North Herts Council
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Assistant at North Herts Council. Highlight your customer service experience and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize relevant skills such as communication, problem-solving, and experience with computer systems like Microsoft Excel and CRM software. Use specific examples that demonstrate your ability to handle customer enquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Council's commitment to equality and diversity. Mention how you can contribute to the team's success and provide excellent service to the community.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Essex County Council
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to resolve issues efficiently and your commitment to providing excellent service.
✨Familiarize Yourself with Council Services
Research North Herts Council and its services before the interview. Understanding the council's offerings will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Demonstrate Teamwork and Flexibility
Since the role involves working as part of a team, be ready to discuss how you collaborate with others. Share examples of how you've adapted to changing work patterns or taken on additional responsibilities.
✨Practice Telephone Communication
Given that the role is largely telephone-based, practice your phone communication skills. Be clear, concise, and friendly in your responses, as this will reflect your ability to handle inquiries professionally.