Head of Operations & Business Development – Amphora Colchester
aSalary: £60,000 per annu
mHours: 37 hours per wee
kContract: Permanent, Full Tim
e
Closing Date: 14 August 20
26Lead Services That Matter. Shape the Future of Community Suppo
rt.
Are you an experienced operational leader with a strong background in Adults Social Care, Careline/Telecare Services, Assisted Technology, or Integrated Community Support Servi
ces?Colchester Amphora is seeking an ambitious and commercially driven Head of Operations & Business Development to lead and develop our critical 24/7 services, including Helpline, Out of Hours and CCTV operations. This is a unique opportunity to combine strategic leadership, service transformation and business development while delivering services that have a direct impact on the safety, independence and wellbeing of vulnerable people within our communit
ies. As a senior leader, you will work closely with local authorities, health partners, housing providers, emergency services and community organisations to ensure our services remain innovative, responsive and financially sustainable. You will also play a key role in identifying opportunities arising from Local Government Reform, service integration and the evolving Adult Social Care landsc
About the
RoleYou will provide strategic and operational leadership across a range of 24/7 services, ensuring they deliver exceptional outcomes while remaining resilient, efficient and commercially succes
Responsibilities in
- clude:Leading the operational delivery and continuous improvement of Helpline, Out of Hours and CCTV ser
- Developing and implementing growth strategies that expand service provision and generate new income opportun
- Driving innovation through technology-enabled care, digital health solutions and preventative service m
- odels.Supporting service development in response to changes within Adult Social Care, Integrated Care Systems and Local Government R
- eform.Managing budgets, performance frameworks, KPIs, governance and
- risk.Building and maintaining high-value partnerships across local government, healthcare, housing, voluntary sector and commercial organisa
- tions.Identifying and developing new commercial opportunities within monitoring, telecare and community safety ser
- vices.Leading, motivating and developing Service Managers and multidisciplinary
teams.
out YouWe're looking for an experienced and forward-thinking leader who combines operational excellence with commercial acumen and a genuine commitment to improving outcomes for res
Essential Experience and K
- nowledgeSignificant senior leadership experience within Adults Social Care, Careline/Telecare Services, Assisted Living, Community Response Services, Local Government, Health or Related Support S
- services.A strong understanding of the challenges, legislation and strategic priorities affecting Adult Social Care, including preventative services and independent
- living.Demonstrable experience managing or working closely with Careline, Telecare, Technology Enabled Care (TEC), Alarm Receiving Centres, Out of Hours or Emergency Response S
- ervices.Proven track record of leading operational teams within high-volume, customer-focused and regulated envir
- onments.Experience of business development, partnership working and service
- growth.Strong financial management experience, including budget responsibility and performance man
- agement.Experience building productive relationships with local authorities, NHS organisations, commissioners and other key stake
- holders.Excellent communication, influencing and stakeholder engagement
- skills.Understanding of Local Government Reform, integrated service delivery and changing commissioning lan
- dscapes.Full UK driving
- DesirableKnowledge of digital health technologies, assistive technology and technology-enabled care s
- olutions.Experience working within local authority commissioned
- services.Understanding of safeguarding responsibilities and working with vulnerabl
Why Join Colcheste
r Amphora?This is more than an operational leadership role. It is an opportunity to shape services that support thousands of residents to live safely, independently and confidently within their own co
mmunities.You will lead established services with a strong reputation, influence future service design, and play a pivotal role in driving innovation across preventative support, digital health and community safety. As local government and adult social care continue to evolve, you will help ensure our services remain at the forefront of integrated, technology-enable
SafeguardingAmphora Trading Ltd provides services that bring employees into contact with children and vulnerable adults. We take our safeguarding responsibilities seriously and expect all employees to share our commitment to protecting and promoting the welfare of children, young people and vulnerable adults, adhering to all relevant policies a
nd procedures.
Head of Operations & Business Development in Colchester employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
