Caseworker - Highways and Environment in City of Westminster

As a caseworker, you will support legally qualified and other colleagues, in providing routine admin and quasi legal tasks, aligned to the delivery of legal work in the Council's legal highways and environment team. Working directly to lawyers and paralegals, you will be commissioned to undertake various tasks such as preparing bundles for public inquires, organising meetings and sending papers. You will provide advice to the Council as the Commons Registration Authority, including in respect of Village Green and Common Land applications, and as the Highway Authority, including in respect of Section 50 application. You will contribute to delivering a more efficient, professional service that is valued by our customers and improves their business.,

• Supports legally qualified colleagues in the delivery of all aspects of routine legal work across the Council and to external customers.
• Good understanding of client needs and provides them with a service they value, which supports them in driving the delivery of productivity and efficiency improvements.
• Supports colleagues in the development of current and future business opportunities, to promote the Essex Legal Services' vision to the external market.
• Responsible for delivering personal objectives in support of the function's overall business plan.
• Develops good working relationships across the Council, schools, other local authorities and the private sector, to ensure a quality service is provided to the customer.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.
  Educated to Level 3 or equivalent, with significant work experience in a legal environment. With an ability to build good working relationships both with colleagues and clients, you will deliver excellent customer service., Educated to Level 3 (A level) or equivalent by experience.
• Evidence of continuing professional development and developing knowledge in relevant professional area.
• Experience of working within a legal setting in a public service or private sector environment, assisting in the provision of legal work.
• Proven track record of excellent customer service skills.
• Works collaboratively with colleagues and the client base, to understand customer needs with a strong focus on delivering positive outcomes which meet these needs.
• Ability to develop professional credibility with a client base at differing levels.
• Ability to develop working relationships across a large, complex organisation and with internal and external partners/stakeholders and clients.
  Essex Legal Services provide high quality, professional, legal advice across the Council and to increasing numbers of external clients. Providing a client facing legal service which proactively embraces change and delights the customer.