At a Glance
- Tasks: Lead research to enhance customer experiences and improve service performance.
- Company: Essex County Council, dedicated to serving the community.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and community engagement.
- Why this job: Make a real difference in residents' lives through impactful research and insights.
- Qualifications: Experience in research, data analysis, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Essex County Council is seeking a Senior Researcher (Complaints and Customer Insight) to lead research and insight activities across customer experiences and service performance.
The role involves root cause analysis, improving outcomes for residents and shaping organisational learning within the Council.
You will work across complaints, customer contact data, web analytics and feedback sources to provide evidence-based recommendations.
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Senior Researcher: Customer Insight & Complaints in Chelmsford employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
