Adult Community Learning (ACL) is ECC’s provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programs and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion and engagement.
The Learning Resource Officer will provide a cross-service customer and business support function that procures resource to deliver excellent learning across all learning hubs to maximise the customer experience.
Accountabilities
- Provide comprehensive administrative support across all areas of the service, supporting learners, tutors, and all customers to enable the achievement of contractual and performance targets. This includes the coordination of events and activities and the maintenance of accurate, timely information relating to funding, learners, and tutors.
- Coordinate between MIS, Exams and Sector teams ensuring accurate documentation, communication and quality assurance in line with regulatory and compliance requirements.
- Support the service in the procurement of course‑specific equipment, books, and learning resources, ensuring that appropriate procurement processes, authorisation, and expenditure controls are followed.
- Administer the learner funding process to facilitate a positive customer learning experience, including the administration of loan equipment to learners facing barriers to learning.
- Ensure learner funding claims are processed promptly, appropriately evidenced, and fully compliant with funding regulations and audit requirements.
- Provide advice and guidance to learners, enabling them to access learning opportunities, overcome barriers, and progress towards achieving their personal goals and aspirations.
- Support across ACL, the effective reporting and recording of staffing information in line with ECC procedures and policies and ACL requirements.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to level 2 (GCSE) in Business Administration, or equivalent by experience.
- Proven customer service and communication skills for face to face, phone, email and remote interactions.
- Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams and Outlook.
- Experience of accurate input of data with the ability to review and amend
- Experience of engagement with a diverse range of learners with a wide range of needs and culturally diverse backgrounds.
- Requirement to travel between centres as and when needed - driving licence desirable.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our .
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
Learning Resource Officer in Chelmsford employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
