Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and resolve issues for users in a dynamic environment.
- Company: Local authority in the UK focused on effective digital tool usage.
- Benefits: Competitive salary, professional development opportunities, and hands-on experience.
- Why this job: Join a team that values service quality and supports your career growth.
- Qualifications: A Level or equivalent, ITIL 4 Foundation, and strong customer service skills.
- Other info: Engaging role with a commitment to maintaining high service standards.
The predicted salary is between 30000 - 42000 £ per year.
A local authority in the UK is seeking a skilled support technician to provide technical support for users, resolve issues, and ensure the effective use of digital tools.
Candidates should have A Level or equivalent education, ITIL 4 Foundation accreditation, and strong customer service skills.
This role involves hands-on support, installation of devices, and a commitment to maintaining service quality.
Competitive salary and opportunities for professional development offered.
Hybrid Digital Support Analyst – Service Desk in Chelmsford employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Digital Support Analyst – Service Desk in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for support technician roles and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with specific digital tools or troubleshooting techniques, make sure to highlight them during interviews. We want to see how you can bring value to the team right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Digital Support Analyst – Service Desk in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the job description. We want to see how your background aligns with the role of a Hybrid Digital Support Analyst, so don’t hold back on showcasing your ITIL 4 Foundation accreditation and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing technical support and how you can contribute to maintaining service quality. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re looking for candidates who can demonstrate their hands-on support experience, so share specific instances where you’ve made a difference for users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Essex County Council
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues users face and how to resolve them. Being able to demonstrate your problem-solving skills with real-life examples will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to discuss your customer service experience. Think of specific instances where you went above and beyond to help a user or resolved a tricky situation. This will highlight your commitment to maintaining service quality.
✨Understand ITIL Principles
As the job requires ITIL 4 Foundation accreditation, make sure you can talk about ITIL principles and how they apply to service desk operations. Be ready to explain how you would use these principles to improve service delivery and user satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the tools you'll be using, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
