At a Glance
- Tasks: Lead training and quality assurance for the Essex Coroner Service, ensuring high standards.
- Company: Join Essex County Council, a dynamic local authority committed to innovation and community service.
- Benefits: Enjoy flexible working, generous leave, and a supportive work-life balance.
- Other info: Be part of a team that values integrity and offers excellent career growth opportunities.
- Why this job: Make a real difference in public service while developing your skills in a unique environment.
- Qualifications: Experience in training design and quality monitoring is essential.
The predicted salary is between 32542 - 32542 £ per year.
Essex Coroner Service is looking for a highly motivated individual to join the team as a Training and Quality Assurance Specialist. As an ‘Anywhere worker’ position, the role will involve a combination of remote and office-based working. There will be an expectation for you to attend the office based at Seax House, Chelmsford at least 3 days per week in addition to ‘as and when’ there is a business need. Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.
Interviews will be held w/c 7th September 2026.
Benefits:
- Healthy work life balance.
- Wide range of learning and development opportunities.
- IT equipment and home-working equipment supplied.
- 26 days annual leave + bank holidays + choice to buy extra.
- Generous Local Government Salary related pension scheme.
- Access to hundreds of discounts and benefits through Essex Rewards.
- Access to our health and wellbeing support platform with LifeWorks.
- Up to 4 days per year Volunteering leave.
Essex County Council is proud to offer an excellent benefits package to all its employees.
The Role:
Essex Coroners Service supports 4 full time Coroners in statutory duties as independent judiciary investigating the unnatural deaths across greater Essex. The service has 4,500 referrals per year and holds over 1,200 inquests a year. The role will develop and lead on, in liaison with the coroner service management team, all aspects of training and induction within the service, competently designing, coordinating, and delivering effective training, providing high-quality feedback and advice as appropriate. They will coordinate ongoing monitoring through data analysis and quality assurance to drive consistency to ensure an excellent customer experience. The role will analyse data, reports, and systems to ensure service development or operational issues are identified, escalated, and resolved. This will involve creation of performance monitoring, internal system development, and staff communication channels. This will include development of systems to ensure the service offer is continuously maximised.
About You:
- Educated to Regulated Qualification Framework (RQF) Level 3 or equivalent by experience.
- Ability to develop knowledge and skills within the workplace and accountability for personal development.
- Experience of quality monitoring in a service driven environment.
- Experience of designing and delivering training, which includes documentation of all training material and guides.
- Experience of delivering coaching sessions in ways which facilitate performance improvement through engagement, coaching and mentoring.
- Excellent verbal, written, and interpersonal communication skills with the ability to be professional, calm, empathetically assertive and articulate in a frontline service.
- Thorough understanding of customer experience processes and techniques.
- Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
- Demonstrable ability to present information and projects for consideration clearly, concisely, and persuasively.
- Experience of actively gathering, interpreting, and using data to develop actionable steps to improve processes and optimise results.
The complex nature of the Coroner Service and the volume of the workload requires the role to have specialised knowledge of all subject areas. Ongoing personal development is essential.
What will you be doing?
- Ensuring regulations are adhered to as set out in the Chief Coroners guidance.
- Develop and deliver training and training materials identified through data analysis, in consultation with the Senior Coroner and the coroner service management team, carrying out reviews.
- Develop and carry out a programme of quality checks on cases to ensure that all monitoring is completed in a timely basis.
- Feedback from checks to be documented and fed into a feedback schedule.
- Creation and continuous development of analysing data to support ongoing business cases, service improvement, performance monitoring and system development.
- Using specialist knowledge of the service to assist in the growth and compliance whilst contributing to a culture of embracing change and service excellence.
- Extensive knowledge and continuous development of service systems, extracting reports and data allowing for operational issues to be identified promptly.
- To develop the system offers and ensure that the service is utilising resources effectively, maintaining KPIs and ensuring an excellent customer experience.
- Developing and maintaining a range of service area documented information and user guides that all staff can access quickly via an online central information hub, which will need to be continuously updated and adapted.
- To represent the Coroners Service at events to promote the services available.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
Coroner Training & Quality Assurance Specialist in Chelmsford employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Coroner Training & Quality Assurance Specialist in Chelmsford
✨Dive into Local Government Events
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✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
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We think you need these skills to ace Coroner Training & Quality Assurance Specialist in Chelmsford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Essex County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Essex County Council
✨Get to Know Public Sector Values
Before your interview with Essex County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Essex County Council.
